Principal Engineer - Advanced Customer Engineering Jobs

Principal Engineer - Advanced Customer Engineering

Senior level Advanced Customer Engineering (ACE) engineer working with largest a...

Location

United States

Salary:

119500.00 - 275000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
Typically 10+ years' experience
Deep understanding of enterprise networking including DNS, DHCP, spanning tree, network access control technologies, 802.1X, IGRP routing protocols, remote access technologies
WAN/Data Center Design including IGRP and EGRP Routing Protocols, Spine/Leaf topologies and virtualization technologies
802.11 wireless solutions including design, implementation and troubleshooting
Security solutions including IPSec, SSL/TLS, Public Key Infrastructure/Certificates, 802.1X, radius and LDAP directories
Excellent analytical and problem-solving skills
Strong history of troubleshooting with customers
Excellent written and verbal communication skills in English
Willingness to work as part of larger team

Job Responsibility

Working with Critical Account Program customers as senior technical resource
Working with premium services customers for onboarding and ongoing support
Identifying suboptimal designs and/or misconfigurations and consulting on correction plans
Working with engineering escalations team and customers to identify and troubleshoot bugs
Building strong customer relationships and becoming trusted advisor
Building strong relationships across internal organization
Collaborative teamwork and knowledge sharing
Travel up to 50%

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive benefits suite supporting physical, financial and emotional wellbeing

Fulltime

Principal Solutions Engineer, Strategic

Atlassian is looking for a Principal Solutions Engineer, Strategic, to join the ...

Location

France , Paris

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

6+ years of experience in sales engineering, with at least four years covering large strategic accounts
Experience communicating and presenting to senior stakeholders across various levels of an organization, including extensive engagement with executive leadership
Outstanding communication skills across oral, written, and presentation formats, paired with a knack for building genuine and lasting relationships
Curious, solutions-focused, and passionate about technology and empowering others through knowledge sharing
Bachelor's degree in Engineering, Computer Science, or a related field
MBA or advanced technical degree preferred
Willing and able to travel occasionally

Job Responsibility

Conduct thorough customer discovery to assess challenges, business goals, and technical requirements, uncovering opportunities for cross-product and solution expansion aligned with Atlassian’s offerings
Deliver tailored, engaging product demonstrations that address customer objections, connect technical capabilities to business needs, and use storytelling techniques to align with the customer’s vision of success
Develop proof-of-concept environments and lead interactive workshops to showcase product features, workflows, and hands-on solutions aligned with customer goals
Continuously enhance technical expertise by staying updated on Atlassian’s roadmap, pursuing certifications, and refining pre-sales knowledge, product offerings, and sales processes
Collaborate with internal teams, account managers, and product stakeholders to drive transformation deals, identify growth opportunities, and ensure seamless communication and alignment with customer objectives
Build a robust understanding of competitors’ offerings to clearly articulate Atlassian’s differentiators in competitive scenarios
Experiment with innovative approaches to pre-sales activities, such as gamification or audience participation, to enhance customer engagement

What we offer

health coverage
paid volunteer days
wellness resources

Fulltime

Principal Solutions Engineer, Strategic

Atlassian is looking for a Principal Solutions Engineer, Strategic, to join thei...

Location

Germany , Munich

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

6+ years of experience in sales engineering, with at least four years covering large strategic accounts
Experience communicating and presenting to senior stakeholders across various levels of an organization, including extensive engagement with executive leadership
Proactive, passionate, and thrive on collaboration to drive meaningful results
Outstanding communication skills across oral, written, and presentation formats, paired with a knack for building genuine and lasting relationships
Curious, solutions-focused, and passionate about technology and empowering others through knowledge sharing
Bachelor's degree in Engineering, Computer Science, or a related field
MBA or advanced technical degree preferred
Willing and able to travel occasionally
Fluent in German and English

Job Responsibility

Conduct thorough customer discovery to assess challenges, business goals, and technical requirements, uncovering opportunities for cross-product and solution expansion aligned with Atlassian’s offerings
Deliver tailored, engaging product demonstrations that address customer objections, connect technical capabilities to business needs, and use storytelling techniques to align with the customer’s vision of success
Develop proof-of-concept environments and lead interactive workshops to showcase product features, workflows, and hands-on solutions aligned with customer goals
Continuously enhance technical expertise by staying updated on Atlassian’s roadmap, pursuing certifications, and refining pre-sales knowledge, product offerings, and sales processes
Collaborate with internal teams, account managers, and product stakeholders to drive transformation deals, identify growth opportunities, and ensure seamless communication and alignment with customer objectives
Build a robust understanding of competitors’ offerings to clearly articulate Atlassian’s differentiators in competitive scenarios
Experiment with innovative approaches to pre-sales activities, such as gamification or audience participation, to enhance customer engagement

What we offer

Health coverage
Paid volunteer days
Wellness resources
Additional perks to support family and community engagement

Fulltime

Principal Solutions Engineer

Atlassian is looking for a Principal Solutions Engineer, Strategic, to join the ...

Location

France , Paris

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Proven experience in sales engineering, covering large strategic accounts
Experience communicating and presenting to senior stakeholders across various levels of an organization, including extensive engagement with executive leadership
Outstanding communication skills across oral, written, and presentation formats, paired with a knack for building genuine and lasting relationships
Curious, solutions-focused, and passionate about technology and empowering others through knowledge sharing
Bachelor's degree in Engineering, Computer Science, or a related field
MBA or advanced technical degree preferred
Willing and able to travel occasionally
Fluent in French and English

Job Responsibility

Conduct thorough customer discovery to assess challenges, business goals, and technical requirements, uncovering opportunities for cross-product and solution expansion aligned with Atlassian’s offerings
Deliver tailored, engaging product demonstrations that address customer objections, connect technical capabilities to business needs, and use storytelling techniques to align with the customer’s vision of success
Develop proof-of-concept environments and lead interactive workshops to showcase product features, workflows, and hands-on solutions aligned with customer goals
Continuously enhance technical expertise by staying updated on Atlassian’s roadmap, pursuing certifications, and refining pre-sales knowledge, product offerings, and sales processes
Collaborate with internal teams, account managers, and product stakeholders to drive transformation deals, identify growth opportunities, and ensure seamless communication and alignment with customer objectives
Build a robust understanding of competitors’ offerings to clearly articulate Atlassian’s differentiators in competitive scenarios
Experiment with innovative approaches to pre-sales activities, such as gamification or audience participation, to enhance customer engagement

What we offer

Health and wellbeing resources
Paid volunteer days

Fulltime

Principal Solutions Engineer

Atlassian is looking for a Principal Solutions Engineer, Strategic, to join thei...

Location

United Kingdom , London

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

6+ years of experience in sales engineering, with at least four years covering large strategic accounts
experience communicating and presenting to senior stakeholders across various levels of an organization, including extensive engagement with executive leadership
proactive, passionate, and thrive on collaboration to drive meaningful results
outstanding communication skills across oral, written, and presentation formats, paired with a knack for building genuine and lasting relationships
curious, solutions-focused, and passionate about technology and empowering others through knowledge sharing
bachelor's degree in Engineering, Computer Science, or a related field
MBA or advanced technical degree preferred
willing and able to travel occasionally
fluent in English

Job Responsibility

conduct thorough customer discovery to assess challenges, business goals, and technical requirements, uncovering opportunities for cross-product and solution expansion
deliver tailored, engaging product demonstrations that address customer objections, connect technical capabilities to business needs, and use storytelling techniques to align with the customer’s vision of success
develop proof-of-concept environments and lead interactive workshops to showcase product features, workflows, and hands-on solutions aligned with customer goals
continuously enhance technical expertise by staying updated on Atlassian’s roadmap, pursuing certifications, and refining pre-sales knowledge, product offerings, and sales processes
collaborate with internal teams, account managers, and product stakeholders to drive transformation deals, identify growth opportunities, and ensure seamless communication and alignment
build a robust understanding of competitors’ offerings to clearly articulate Atlassian’s differentiators in competitive scenarios
experiment with innovative approaches to pre-sales activities, such as gamification or audience participation, to enhance customer engagement

What we offer

health coverage
paid volunteer days
wellness resources

Fulltime

New

Principal Data Engineer

Our Principal Data Engineers are responsible for leading and delivering strategi...

Location

United Kingdom , Bristol; London; Manchester; Swansea

Salary:

100000.00 - 115000.00 GBP / Year

Made Tech

Expiration Date

Until further notice

Requirements

Understanding of the issues and challenges that the public sector faces in delivering services that make the best use of data and digital capabilities, transforming legacy infrastructure, and taking an innovative and user-centric approach
Ability to innovate and take learnings from the commercial sector, other countries and advances in technology and apply them to UK Public Sector challenges to create tangible solutions for our clients
Experience building trusted advisor relationships with senior client stakeholders within the public sector.
Experience of building and leading high performing, consulting teams and creating the leveraged engagements to provide a cost-effective, profitable, successful client-facing delivery
Leadership of bids and solution shaping to produce compelling proposals that help Made Tech win new business and grow the industry
Experience of managing third-party partnerships and suppliers (in conjunction with Made Tech colleagues) to provide a consolidated and seamless delivery team to clients.
Experience in delivering complex and difficult engagements that span multiple capabilities for user-facing digital and data services in the public sector
Experience in identifying opportunities based on client needs and developing targeted solutions to progress the development of the opportunity
Experience of working with sales professionals and commercial responsibility for strategic organisational goals.
Experience working directly with customers and users within a technology consultancy

Job Responsibility

Collaborate with clients to understand their needs, provide solution advice in your role as a trusted advisor and shape solutions that leverage Made Tech's wider capabilities and credentials
Assess project performance as a part of the billable delivery team, Quality Assure (QA) the deliverables and outcomes, and ensure client satisfaction. Coach and mentor team members as well as providing direction to enable them to achieve their engagement outcomes and to develop their careers
Act as a Technical Authority of the Data & AI capability to provide oversight and ensure alignment with internal and industry best practices. Ensure engagement experience is captured and used to improve standards and contribute to Made Tech knowledge
Participate in business development activities, including bids and pre-sales within the account, industry and practice. Coach team members on their contributions and oversee the relevant technical aspects of the proposal submission
Undertake people management responsibilities, including performance reviews and professional development of your engagement and practice colleagues
Serve as a thought leader within Made Tech, our account engagements and the wider public sector and represent the company at industry events

What we offer

30 days of paid annual leave + bank holidays
Flexible Parental Leave
Remote Working
Paid counselling as well as financial and legal advice
Flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan
Optional social and wellbeing calendar of events

Fulltime

Principal Software Engineer - Kubernetes Storage

Atlassian Cloud Storage Engineering (ACSE) is composed of infrastructure teams t...

Location

Australia , Sydney

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Deep experience with building and operating stateful application in Kubernetes with high load
Experience with a range of AWS services
Experience building operationally mature systems with appropriate logging, monitoring, SLAs, alerting, and runbooks
A high standard for quality software engineering (CI/CD, testing)
Experience progressively and safely rolling out changes to complex live systems
Experience with Java/Kotlin
Experience with Docker, Kubernetes
Knowledge of Golang
Must be used to ownership of large deliverables and complex problems
Must be a top-notch team worker

Job Responsibility

Design the implementation and operation of new and existing Managed Search components
Operating search clusters at high load
Building tooling and automation to facilitate the provisioning and operation of increasing numbers of clusters
Advanced understanding of capacity management
Advanced understanding of Kubernetes ecosystem, Kubernetes operator, and managing stateful application in Kubernetes
Understanding of encryption at rest including KMS/data key management and BYOK, and other enterprise requirement
Engagement with product teams
Contributions towards technical leadership within the team

Fulltime

Federal Principal Product Support Engineer

Hewlett Packard Enterprise is seeking a master-level Principal Product Support E...

Location

United States , Multiple locations

Salary:

152000.00 - 349000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in a technical field or equivalent experience demonstrating advanced expertise
US Citizenship with active Secret clearance
Industry-recognized certifications including CompTIA Security+ (or higher, such as CASP or CISSP)
Cloud certifications (e.g., AWS Certified Solution Architect, Microsoft Azure Solution Architect, Google Professional Cloud Architect)
10+ years of hands-on experience in IT support, cloud architecture, virtualization, or related areas
Proven record of resolving deeply technical issues and leading support for federal customers

Job Responsibility

Serve as the top-tier escalation point for the most challenging technical issues within HPE Private Cloud and related technologies
Lead in-depth troubleshooting across multi-cloud, virtualization, and infrastructure platforms (AWS, Azure, Google Cloud, VMware ESX, Kubernetes)
Collaborate directly with BU engineering teams and managed services personnel to drive resolution of systemic, high-impact issues
Develop critical patches and product enhancements
Analyze, identify, and architect solutions for recurring or complex customer issues
Mentor and guide technical support engineers
Work closely with federal customer stakeholders to understand business needs and deliver technical solutions
Define, refine, and continuously improve operational processes for cloud service delivery
Monitor, analyze, and optimize system performance, security, and reliability
Author detailed technical documentation, troubleshooting guides, and process improvements

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive benefits suite supporting physical, financial and emotional wellbeing
Career development programs

Fulltime

Principal Engineer - Advanced Customer Engineering

Hewlett Packard Enterprise

Location:
United States

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
November 05, 2025

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