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Pre Sale Experience Manager

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Sotheby's

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Location:
United States , New York

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Category:
Sales

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Contract Type:
Not provided

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Salary:

70000.00 USD / Year
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Job Description:

The Pre-Sale Manager is responsible for core management, people and transformation priorities as well as maintaining oversight of the pre-sale responsibilities for their team. As part of the Service Operations management team, the Pre-Sale Manager will collaborate across Service Operations globally to ensure delivery of standardization of process and the day-to-day delivery of the operation to a high standard of quality.

Job Responsibility:

  • Line manage a group of Pre Sale Coordinators and provide day-to-day support and guidance
  • Support recruitment of Pre Sale Coordinators for roles as required
  • Partner with Head of Client Experience as appropriate to set goals and perform annual performance reviews
  • Oversee training programme for new Pre Sale Coordinators
  • Manage risk and escalation appropriately
  • Ensure adequate Pre Sale Coordinators coverage for specialist departments (holidays, sick leave)
  • Work with key department stakeholders to ensure outputs are delivered to the highest quality
  • Partner closely with post-sale managers to ensure appropriate handoff and completion of the client journey
  • Work alongside Head of Client Experience and take personal accountability for the direction of transformation within the Pre-Sale function and the wider Service Operation team
  • Collaborate as a team across Client Experience teams to manage workloads
  • Oversee and support new Coordinators with entering complex consignment terms correctly into SAP (graduated VC, Share, Guarantees, IBs) and ensure Non-Standard Terms spreadsheet is completed and lots are blocked in SAP
  • Assist Coordinators with complex post-sale client issues e.g. canceled sales
  • Ensure financial transactions amongst team comply with corporate governance
  • Assist Coordinators with movement of property via NY for other sale locations (export for sale and return shipments)
  • Oversee coordination of post-auction transactions including post-auction sales, account adjustments and canceled sales

Requirements:

  • Bachelor’s Degree required, ideally in relevant area of study/interest
  • Previous Pre Sale Coordinator or relevant experience within an auction house is desired
  • Experience in managing a team is an advantage but not a pre-requisite
  • Enthusiastic and proactive with a flexible, forward-thinking approach
  • Good communication and client service skills
  • Excellent organizational skills including the ability to multitask and prioritize
  • High level of attention to detail
  • Ability to communicate at all levels, to present information and influence behaviors/culture
  • Energetic and persistent
  • Working knowledge of Sotheby’s systems, procedures and sale administration is an advantage but not a prerequisite
  • Able to maintain the highest standards of confidentiality and discretion

Nice to have:

  • Experience in managing a team is an advantage
  • Working knowledge of Sotheby’s systems, procedures and sale administration is an advantage
What we offer:
  • Discretionary bonus
  • Competitive benefits package

Additional Information:

Job Posted:
January 06, 2026

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