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As a Practice Manager at Confluent, you will lead a team of professional services consultants and our partners who work with our customers to ensure their success with Confluent's products. Your responsibilities will include driving adoption and consumption, achieving high levels of customer satisfaction, fostering revenue growth, and developing your team. You will engage with customers throughout their lifecycle from pre-sales through delivery to align business outcomes, establish clear success criteria, and ensure overall customer success.
Job Responsibility:
Engage with customer organizations at various levels, from C-level and VPs to Architects and Program Managers
Drive Confluent Professional Services across the customer base in collaboration with software sales teams
Ensure successful project delivery with both internal teams and our partners
Participate in Confluent product and sales strategy for the customers in your region
Strengthen Confluent success across your customer base by developing strong delivery partner executive relationships
Requirements:
Professional Services leadership background implementing SaaS/PaaS/IaaS
Experience overseeing enterprise-level IT delivery projects (5 years or equivalent capability)
Experience or interest in selling enterprise IT delivery services
Demonstrated success in building and developing remote delivery teams including resource management, performance assessment, and career/growth planning
Exceptional interpersonal communication skills, as the role is primarily customer-facing
Some fluency in Spanish and/or Portuguese
Willingness to travel as required, estimated at 20% of the time