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Supervises and trains staff, schedules staff, maintains time keeping and employee files, conducts evaluations, ensures policy compliance, participates in hiring and orientation, manages compliance with regulations, handles patient check-in/out, coding, insurance verification, financial counseling, appointments, clerical duties, medical records, and provides backup for office functions.
Job Responsibility:
Supervises and trains staff
Schedules staff
Maintains all time keeping records
Maintains files on employees
Conducts annual performance evaluations
Ensures all employees follow FLOYD policies and procedures
Participates in hiring Practice office staff
Participates in interviews
Conducts orientation of new employees
Ensures Practice compliance with FLSA, CLIA, OSHA, ADA, EEO and licensure requirements
Conducts annual skills checklists
Maintains business office employee competency files on site
Ensures all clinical staff have current licensure and CPR
Utilizes the medical office information system in patient check in and check out process
CPT/ICD – 9 coding
Conducts insurance verification
Maintains knowledge of participating insurance plans and HMO/PPO
Provides patient financial counseling as requested
Makes appointments for patients
Assures patients demographics are correct
Assures accuracy of all information for billing and compliance
Reviews errors with staff to ensure understanding of processes
Answers Practice phone and routes to appropriate source
Answers telephone in courteous and professional manner
Responds to telephone call by referring to appropriate person in a timely manner
Performs basic clerical duties
Types documents accurately
Files documents accurately
Makes copies of documents as requested
Receives mail, makes appropriate copies and routes appropriately
Opens and distributes mail appropriately
Prepares outgoing mail
Maintains accurate medical records
Documents pertinent conversations and phone calls
Documents referrals
Prepares new patient record and/or verifies/updates established patient records
Calls in prescriptions with Physicians approval
Calls in a timely manner
Documents in the chart
Provides back up for all practice-based business office functions
Maintains vacation schedule to ensure coverage of all positions
Requests floater if position cannot be covered within office
Covers other positions as needed
Communicates clearly and appropriately with team members, Physicians and patients
Requirements:
Completion of a 2 year course for Medical Office Assistants at the post-secondary level
At least 3 years in a medical or front office environment working with medical office information systems, electronic billing and other automated functions
Knowledge of medical terminology, ICD-9/CPT coding, Medicare/Medicaid guidelines and worker's compensation
What we offer:
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Opportunity for annual increases based on performance