Porter, Marriott Bonvoy

Marriott Bonvoy

Location:
Australia, Brisbane

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Porter, you’ll play an essential role in shaping each guest’s first and last impression. From assisting with luggage and providing directions to answering inquiries, you’ll ensure guests feel cared for and at home from the moment they arrive until their departure. Your attentive and proactive service will contribute to the overall atmosphere of warmth and hospitality, making you a key part of the guest experience.

Job Responsibility:

Ensuring each guest receives a warm welcome upon arrival and a sincere farewell upon departure, and building genuine connections with guests, often in a brief interaction, to make their experience unforgettable
Assisting with all needs at the concierge desk, entryway, and parking area, including valet services and ensuring safe, efficient handling of guest vehicles
Maintaining the presentation of the lobby, driveway, and parking areas to uphold a polished, welcoming atmosphere
Providing a memorable, efficient, and personalized experience, noting and recording guest preferences for future visits
Addressing guest concerns promptly and incorporating their feedback to continuously improve satisfaction
Gathering and sharing local insights to fulfill guest requests, from sporting events to popular attractions and dining recommendations

Requirements:

At least 2 years of experience in a fast-paced, high-volume environment, ideally in hospitality
A current, open driver’s license is essential for valet services and vehicle handling
The ability to connect with guests and create a welcoming, friendly atmosphere
Skill in upselling and promoting our venues and services, enhancing the guest experience while boosting brand loyalty
A genuine enthusiasm for the hospitality industry, bringing energy and dedication to each guest interaction
A proactive attitude toward developing your skills, evolving in your role, and staying updated on industry trends

What we offer:

The best hotel training opportunities produced independently by the Westin Brisbane and internationally recognized training programs by Marriott International
Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
Discounts on food & beverage across all our hotels
Recognition programs to keep you motivated
Wellbeing & mindfulness programs to ensure you stay healthy
Employee Assistance Program
‘Great places to work’ certified

Additional Information:

Job Posted:
July 14, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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