Port Delivery Agent

• Main point of contact for cruise line for embarkation and debarkation operations
• Preparation of operation to ensure high standard and quality service
• Handling and arranging operations agreed with cruise clients
• Controlling operations throughout all stages
• Responsible for smooth operation from start to end
• Handling correspondence with clients together with Supervisor/Team Manager
• Closing all invoicing and data loading procedures
• Keeping constant contact, reserving and updating providers
• Liaising with ships and onboard teams to review, update and arrange final details

• Knowledge, experience and understanding of daily planning and operations in a holiday destination and/or cruise business
• Confident decision maker, even when working under pressure
• Excellent communication skills, both verbal and written, in English and Spanish
• Pro-active guest service mindset with clear focus on quality and efficiency
• Able to work in a flexible manner (including different work shifts) depending on cruise ship schedules
• Driver's license & own car is mandatory

Knowledge of German language

• Discounts and multiple offers with TUI Club De Benefits
• Option to obtain discounted private health insurance
• Payment for all training days completed
• Free access to TUI Learning Hub, TUI Skills Academy & language lessons
• Charity and sustainability initiatives like TUI Care Foundation
• Complimentary access to dedicated WeCare Team & 24/7 Wellbeing Hub
• Growth opportunities tailored to skills and expertise