Port Delivery Agent

• Being physically present at the port on the days of operation to deliver excellent customer and cruise line operational service
• handling and arranging operations agreed with our cruise clients, throughout all the various stages involved in the process and controlling operations
• being responsible for the smooth operation from start to end
• handling correspondence with clients together with the Supervisor/Team Manager
• closing all invoicing and data loading procedures
• keeping constant contact, reserving, and updating providers accordingly
• liaising with ships and respective operations onboard teams to review, update and arrange all final details, according to pre-approved itineraries
• days of operation in the port, early starts and demands work during some weekends

• Knowledge, experience and understanding of daily planning and operations in a holiday destination and/or cruise business
• confident decision maker, even when working under pressure
• excellent communication skills, both verbal and written, in English and Spanish
• pro-active guest service mindset with a clear focus on quality and efficiency
• able to work in a flexible manner (including different work shifts) depending on cruise ship schedules
• open to learn, grow and drive your career
• driver’s license & own car is desirable

Driver’s license & own car

• Discounts and multiple offers with TUI Club De Benefits
• option to obtain a discounted private health insurance
• payment for all training days completed
• free access to TUI Learning Hub, TUI Skills Academy & language lessons
• involvement with charity and sustainability initiatives like the TUI Care Foundation
• complimentary access to the dedicated WeCare Team & 24/7 Wellbeing Hub
• growth opportunities tailored to unique skills and expertise