Port Delivery Agent, TUI

Port Delivery Agent

TUI

Location:
Singapore, Singapore

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Join the Operations & Delivery team as a Port Delivery Agent in Singapore where you will be the main contact for cruise embarkation and debarkation operations. You will be responsible for the preparation of operations, ensuring high standards and guest satisfaction.

Job Responsibility:

Being physically present at the port on the days of operation to deliver excellent customer and cruise line operational service
handling and arranging operations agreed with Cruise clients, throughout all the various stages involved in the process and controlling operations
being responsible for the smooth operation from start to end
handling correspondence with clients together with the Supervisor/Team Manager
closing all invoicing and data loading procedures
keeping constant contact, reserving, and updating providers accordingly
liaising with ships and respective operations onboard teams to review, update and arrange all final details, according to pre-approved itineraries.

Requirements:

Knowledge, experience and understanding of daily planning and operations in a holiday destination and/or cruise business
confident decision maker, even when working under pressure
excellent communication skills (both verbal and written in English)
pro-active guest service mindset with a clear focus on quality and efficiency
able to work in a flexible manner (including different work shifts) depending on cruise ship schedules
open to learn, grow and drive your career while passionately delivering a great service to guests and cruise clients.

What we offer:

A competitive salary package
payment for all training days completed plus free access to TUI Learning Hub, TUI Skills Academy & language lessons
involvement with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to the dedicated WeCare Team & 24/7 Wellbeing Hub
opportunity to advance your career through development paths tailored to your unique skills and expertise.

Additional Information:

Job Posted:
July 08, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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