Port Delivery Agent, TUI

TUI

Location:
Greece, Heraklion

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Join our Operations & Delivery team as a Port Delivery Agent in Heraklion where you will be the main point of contact for the cruise line for embarkation and debarkation operations. You will work as a team responsible for the preparation of the operation, ensuring a high standard and quality service to achieve the highest guest and client satisfaction. Intercruises Shoreside & Port Services is a TUI owned specialist business providing cruise ship handling services to cruise lines in destinations throughout the world. You will be assisting cruise lines and other clients on their daily operations.

Job Responsibility:

Coordinating Team Leaders staff team and regular staff during trainings and operations delivery at the port
Coordinates operation with shipboard personnel at pier such as the Embarkation process and Debarkation Process
Generate relevant operational documentation
Assists HR with the recruiting, hiring, training of pier staff
To keep constant contact, reserving and updating providers accordingly, regarding products/services required for our operations
To coordinate between operations team and/or suppliers to ensure an excellent conduct of the operations
Addresses any guest questions, comments and concerns as well as resolves any guest service issues that may be present
Supervise terminal staff through the operation. This includes but is not limited to setting up the terminal and answering all questions relating to services
To ensure consistency of Intercruises image in the operations for brand purposes
To provide 24hours operational assistance in destination

Requirements:

Right to live and work in Greece
Knowledge, experience and understanding of daily planning and operations in a holiday destination and/or cruise business
Confident decision maker, even when working under pressure
Excellent communication skills, both verbal and written, in English and Greek
Pro-active guest service mindset with a clear focus on quality and efficiency
Able to work in a flexible manner (including different work shifts) depending on cruise ship schedules
Open to learn, grow and drive your career while passionately delivering a great service to our guests and cruise clients
Driver’s license is mandatory

What we offer:

Competitive salary package
2 days off per week + additional paid annual leave
Seasonal contract starts in April 2025 and ends on 30th of November 2025
Pay for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons
Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub
Growth opportunities tailored to your unique skills and expertise

Additional Information:

Job Posted:
April 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Port Delivery Agent

TUI

Location:Greece, Heraklion

Category:Hospitality and Tourism

Contract Type:Not provided