Port Delivery Admin Agent, TUI

TUI

Location:
Spain, Palma de Mallorca

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

20800.00 EUR / Year

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Job Description:

Join Intercruises Shoreside & Port Services as a Port Delivery Admin Agent and become an essential part of creating unforgettable experiences for travelers from around the globe. This onsite role in Palma de Mallorca, Spain, combines logistics management, customer service, and international collaboration. As part of the operations, you will ensure smooth planning and resource management for cruise lines and their guests, while having growth opportunities tailored to your skills and expertise.

Job Responsibility:

Coordinate and execute cruise client operations through all stages
Manage correspondence with the commercial team and local suppliers, ensuring bookings are in place and requests are processed in a timely manner
Maintain and update seasonal staff database, providing regular communication and information updates
Collaborate with onboard teams to review, refine, and finalize operational details in alignment with pre-approved itineraries
Oversee operations during the port call
Provide support and document any incidents or accidents for thorough feedback

Requirements:

Good administration skills
Strong planning
Organisation and confident with the use of technology as well as MS OFFICE tools
Knowledge, experience and understanding of daily planning within an operations/logistics department
Previous experience within the travel sector and/or cruise industry is advantageous
Confident decision maker, even when working under pressure
Excellent communication skills, both verbal and written in English, plus fluency in the local language
Command of German language would be a plus
Pro-active mindset with a clear focus on quality and efficiency
Able to work in flexible schedules and occasional location changes
Open to learn, grow and drive your career while passionately delivering a great service to guests and cruise clients
Collaborative team player embracing the digital culture
Driver’s license is a plus

Nice to have:

Command of German language
Driver’s license

What we offer:

A salary starting at 20.800 € gross per year
22 days of holiday (on a full year) plus two extra days
Discounts and multiple offers with TUI Club De Benefits
Option to obtain a discounted private health insurance
Payment for all training days completed
Free access to TUI Learning Hub, TUI Skills Academy & language lessons
Involvement in charity and sustainability initiatives
Complimentary access to the dedicated WeCare Team & 24/7 Wellbeing Hub

Additional Information:

Job Posted:
April 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Port Delivery Admin Agent

TUI

Location:Spain, Palma de Mallorca

Category:Hospitality and Tourism

Contract Type:Employment contract