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Policy Support Specialist

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Ethos

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Location:
India , Bangalore

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Category:
Insurance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Policy Support Specialist at Ethos you will be responsible for delivering an exceptional experience to Ethos policy holders and upholding our duties as a third-party administrator (TPA). To succeed in this role, you should have strong attention to detail and follow through, enjoy working cross-functionally, and be highly organized.

Job Responsibility:

  • Possess and utilize strong understanding of Ethos products and processes
  • Manage a high volume of policy servicing requests and other complex transactions while meeting established service level expectations
  • Maintain accurate policy records and transactions with client interactions
  • Partner with colleagues in CX, Sales, Underwriting, and Product/Engineering to resolve customer requests and escalations
  • Meet individual as well as team production and quality goals to ensure a positive customer experience as well as compliance for Ethos
  • Identify opportunities to improve processes and collaborate with internal and external stakeholders as well as management to implement agreed upon solutions
  • Support internal product development efforts, including testing and QA of new tools and functionality that may be used by CX, Sales, and Underwriting teams

Requirements:

  • 3+ years experience in operations, customer support, customer success, or related role
  • Experience in life insurance or related industry preferred
  • Bachelor’s degree preferred
  • Proficiency working with Salesforce or equivalent support/help desk software
  • Strong intellectual curiosity and drive to solve problems
  • Excellent time management and prioritization necessary to balance all responsibilities
  • Can adapt to changes quickly
  • Adaptable to change and ability to change tasks quickly with maintaining attention to detail
  • Excellent phone presence and written communications skills
  • Ability to work independently as well as collaborate with various departments
  • Creative approach to problem solving

Additional Information:

Job Posted:
December 08, 2025

Work Type:
On-site work
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