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Platform Lead - Storage

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Hewlett Packard Enterprise

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Location:
New Zealand , Wellington

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

Platform Lead - Storage. This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office. Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

Job Responsibility:

  • Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
  • Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)
  • Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
  • Ability to lead large, cross- divisional teams or projects
  • Ability to act as a mentor, guide and leader to other employees
  • Ability to recommend, develop and participate in developing strategy
  • Ability to act independently, as part of a team or as a team leader and exercise independent judgment
  • Ability to articulate clearly, recommend and explain resolutions to external customers/clients
  • Understand, utilize and share knowledge of ITIL
  • Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc
  • Partners regularly with the Sales Pursuit team

Requirements:

  • Advanced University degree (post-graduate degree such as Master of Arts/Science, MBA, etc.) or equivalent experience
  • Typically 1-2 year completion beyond first level University degree
  • 7+ years experience in relevant technologies and customer environments
  • Relevant industry qualification where applicable
  • Excellent verbal and written communication skills in language to be supported
  • Advanced troubleshooting skills in a technical environment
  • Excellent analytical and problem solving skills
  • Advanced Software and hardware knowledge of computing, storage and peripheral devices
  • Specific knowledge and training with the company's products
  • Advanced proficiency with case management databases and tools
  • Superior customer service skills
  • Phone and remote support experience
  • E-support experience, knowledge and resolution ability
  • Ability to solve and document solutions for usage of other technicians and customers
  • Ability train peers and new agents on job related material
  • Ability to take full ownership for resolution with escalated customers
  • Ability to initiate and lead technical action plans
  • Lead or provide expertise to cross-functional teams or projects
  • Exceptional depth of knowledge on one or more highly complex solutions
What we offer:
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion

Additional Information:

Job Posted:
March 01, 2026

Work Type:
On-site work
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