Platform Experience Specialist Jobs

Platform Experience Specialist

The Platform Experience Specialist plays a critical role in ensuring that new cu...

Location

United Kingdom , London

Salary:

Not provided

Quantum Metric

Expiration Date

Until further notice

Requirements

1+ years in a digital analytics role, with knowledge across multiple industries and an understanding of how use cases translate to optimal UI setup
Demonstrated ability to work with large, complex, quantitative datasets to uncover actionable insights and deliver data-driven recommendations
Strong organizational skills to manage multiple onboardings simultaneously
Strong time management skills with the ability to adapt quickly to changing priorities
Highly motivated and proactive, with a track record of success in fast-paced, high-pressure environments while maintaining composure and focus
Strong verbal and written communication skills, with the ability to convey complex information clearly and effectively
Travel: 5-10%

Job Responsibility

Drive Successful Onboardings: Own the initial phase of onboarding digital properties for new and existing customers
Implement Optimal Subscription Configurations: Implement standardized best practices across workspace design, roles and permissions, navigation, dashboards, interactions projects, alerts, and reports
Provide Early, Actionable Insights: Provide meaningful, data-driven insights post-deployment to spark customer excitement and demonstrate tangible business value early in the partnership
Track and Monitor Onboarding Progress: Manage all onboarding tasks through GuideCX, driving accountability and visibility while achieving internal goals from production deployment to first insight delivery
Ensure Quality and Best Practice Alignment: Validate that all expected industry events are firing correctly, audit any proof of concept configurations for alignment to best practices, and partner with Implementation Engineers to remediate gaps
Innovate and Enhance Onboarding Processes: Proactively improve onboarding content, tools, and team processes, contributing new approaches to leverage Quantum Metric technology and addressing emerging customer use cases
Support Large-Scale Optimization Initiatives: Assist the team with high-impact subscription optimization projects across the existing customer base
Enable and Upskill the Team: Act as a subject matter expert on digital property onboarding, educating new hires, leading training sessions, sharing knowledge in team forums, and partnering with account teams to ensure customer requirements are consistently met

What we offer

Group Health Plans (100% paid)
Life Assurance Employee Assistance Program
Stock Options
Employee Lead Referral Program
Internal Lead Referral Program
One-Time Home Office Enhancement Stipend
Monthly Business Expense Stipend
Parental Leave
Company-Wide Unlimited Paid Time Off policy (In addition to statutory vacation entitlement)
RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)

Fulltime

Customer Experience Specialist

To optimise the meeting place experience for the many people to drive visitation...

Location

China , Wuxi

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

IKEA concept, culture and values – Knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people, to ensure right representation
IKEA brand – Knowledge of what the IKEA brand means and how it should be incorporated in everything IKEA does
Branding: Knowledge of creating a unique image for the local brand in the consumers' mind and establish a significant and differentiated presence in the market that attracts and retains customers
Globalization – Able to adapt global Meeting Place concept to meet local culture and community needs and willpower to adjust the global concept to stay and continue to be relevant
Customer experience practices – knowledge of the customer experience practices and innovations used by the industries worldwide (including retail, meeting places, F&B, leisure, hotel business, other places where customer experience is an integral part of the business
Customer Behavior – Knowledge of existing and potential customer's needs, behaviours and aspirations to be able to help Ingka evaluate future endeavours and further translate insights into most relevant ideas & solutions, to support for business purpose and decision-making
Customer journey - Knowledge of the customer's whole interaction with Ingka, from first encounter to purchase – using digital and physical tools and platforms

Job Responsibility

Co-create the Customer Experience Program for the Meeting Place by providing solutions which enhance the Customer Journey for each customer group. Secure efficient communication with customers
Execute on assigned tasks which contribute to strategic priorities within the Customer Experience supporting Customer Experience Manager as priorities evolve to deliver day-to-day Customer Experience activities, leveraging their specific customer experience expertise and knowledge of standards on local and different markets
Propose and execute localization of the Meeting Place in all MP's touch points (off-line and on-line), commercial offer, partners design concepts and formats, design story, services, amenities and temporary special experiences to ensure relevance and consistency from customer perspective
Create and manage customised events and marketing activities together with our Partners, Communities and IKEA and follow them up
Actively work on customer experience improvement by increasing IKEA presence in the Meeting Place and developing common commercial calendar together with IKEA
Cooperate with Accelerator Hub and external partners in order to identify and implement innovation projects or initiatives in the Meeting Place. Support local innovation projects which uplift Meeting Place unique customer experiences, co-creation and operations optimization
Regularly monitor customers' interaction with the MP. Collect and use Customer Voice in order to engage, explain and talk to our customers day to day. Use active listening and other communication techniques to uncover customer insights. Use all communication channels, including social networks as part of daily work. Involve customers into the quick prototyping of the new ideas and concepts
Follow-up, accumulate and share practices and lessons learnt with other Meeting Places. Ensure the appropriate documentation of customer experience related materials

Fulltime

Customer Experience Specialist

To optimise the meeting place experience for the many people to drive visitation...

Location

China , Changsha

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

IKEA concept, culture and values – Knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people, to ensure right representation
IKEA brand – Knowledge of what the IKEA brand means and how it should be incorporated in everything IKEA does
Branding: Knowledge of creating a unique image for the local brand in the consumers' mind and establish a significant and differentiated presence in the market that attracts and retains customers
Globalization – Able to adapt global Meeting Place concept to meet local culture and community needs and willpower to adjust the global concept to stay and continue to be relevant
Customer experience practices – knowledge of the customer experience practices and innovations used by the industries worldwide (including retail, meeting places, F&B, leisure, hotel business, other places where customer experience is an integral part of the business
Customer Behavior – Knowledge of existing and potential customer’s needs, behaviours and aspirations to be able to help Ingka evaluate future endeavours and further translate insights into most relevant ideas & solutions, to support for business purpose and decision-making
Customer journey - Knowledge of the customer’s whole interaction with Ingka, from first encounter to purchase – using digital and physical tools and platforms

Job Responsibility

Co-create the Customer Experience Program for the Meeting Place by providing solutions which enhance the Customer Journey for each customer group
Secure efficient communication with customers
Execute on assigned tasks which contribute to strategic priorities within the Customer Experience supporting Customer Experience Manager as priorities evolve to deliver day-to-day Customer Experience activities, leveraging their specific customer experience expertise and knowledge of standards on local and different markets
Propose and execute localization of the Meeting Place in all MP’s touch points (off-line and on-line), commercial offer, partners design concepts and formats, design story, services, amenities and temporary special experiences to ensure relevance and consistency from customer perspective
Create and manage customised events and marketing activities together with our Partners, Communities and IKEA and follow them up
Actively work on customer experience improvement by increasing IKEA presence in the Meeting Place and developing common commercial calendar together with IKEA
Cooperate with Accelerator Hub and external partners in order to identify and implement innovation projects or initiatives in the Meeting Place
Support local innovation projects which uplift Meeting Place unique customer experiences, co-creation and operations optimization
Regularly monitor customers’ interaction with the MP
Collect and use Customer Voice in order to engage, explain and talk to our customers day to day

Fulltime

Customer Support / Experience Specialist

At CyberVadis, we believe that people do their best work when they’re given the ...

Location

Mauritius , Ebene

Salary:

Not provided

CyberVadis

Expiration Date

Until further notice

Requirements

Proven, more than 2 years, experience in a customer support / customer success or related role, preferably in a technology environment
A customer-centric mindset with a passion for helping others succeed
Excellent communication skills, both written and verbal
Strong problem-solving abilities and attention to detail
Ability to work independently and as part of a team
Proficiency in using customer support software and tools
Ability to multitask and manage time effectively in a fast-paced environment

Job Responsibility

Deliver exceptional customer support to rated companies via email, phone, and live chat, ensuring a seamless and positive experience at every touchpoint
Guide clients in navigating the platform, helping them understand and utilize its features to their full potential
Investigate and resolve customer issues efficiently, ensuring timely follow-up and clear communication throughout the process
Collaborate closely with internal teams (Product, Tech, Account Management) to resolve client concerns and continuously improve the user experience
Maintain accurate, detailed records of customer interactions and support activities in accordance with internal procedures
Support post-assessment activities such as scorecard education, improvement plan guidance, and other client retention initiatives
Educate clients on cybersecurity best practices and how to enhance their performance within our framework
Contribute to the creation and improvement of self-service resources, including FAQs, user guides, and knowledge base articles
Take ownership of additional tasks or projects as needed to support the Customer Experience team’s goals and enhance overall service delivery

Customer Experience Specialist

The Singapore Office of CloserStill Media (CSM) is seeking a proactive and custo...

Location

Singapore , Singapore

Salary:

Not provided

CloserStill Media

Expiration Date

Until further notice

Requirements

1-2 years in a corporate customer-facing role with administrative experience
Fluency in English and Mandarin Chinese (professional written and spoken skills)
Strong organisational skills with the ability to multitask and manage multiple customer requests efficiently
Excellent interpersonal and communication skills, with a customer-focused mindset
Strong team player with the ability to work collaboratively with cross-functional teams
Comfortable to work in a fast-paced environment and handle multiple tasks simultaneously
Detail-oriented with a problem-solving attitude
Demonstrated desire for continuous learning and improvement
Willing to adopt new digital platforms

Job Responsibility

Serve as the main point of contact for customers
Positively influence the customer journey by delivering a consistent and effortless experience to clients from point of sale through to post-event communications
Responsible for onboarding customers to our digital platforms, monitoring their activity and progress, whilst ensuring they meet all key deadlines and requirements
Manage the onboarding of sponsors and exhibitors, verifying data accuracy across CRM and digital platforms while tracking and reporting key metrics
Develop and manage exhibitor communications via a multi-channel approach including EDMs, event app, WhatsApp and WeChat
Oversee the shared inbox, handling enquiries efficiently, ensuring all actions are tracked for full team visibility
Create a variety of templates for various exhibitor educational resources, including documents, videos, and webinars
Oversee the VIP Nomination Programme, including the review of submissions, communications, and coordination with internal teams
Deliver 1:1 client support through calls, ensuring a positive and professional experience
Manage and securely share data in compliance with GDPR and PDPA guidelines, ensuring accuracy and diligence

Fulltime

Customer Experience Specialist

We are looking for a motivated and customer-focused Customer Experience Speciali...

Location

United States , Emeryville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in customer service, with retail support experience as a plus
Strong verbal and written communication skills to address diverse customer needs
Proven ability to solve problems and multitask in a fast-paced environment
Proficiency in using computer systems and basic technical troubleshooting
Familiarity with customer service tools such as Zendesk, ServiceNow, or similar platforms
Ability to work flexible hours, including weekends, as needed
Experience in handling email correspondence and navigating multi-browser platforms
A proactive and adaptable approach to delivering outstanding customer experiences.

Job Responsibility

Address and resolve operator concerns across multiple channels with efficiency and professionalism
Partner with different teams to escalate complex issues and ensure timely resolutions
Provide tailored solutions to operators and follow up to ensure satisfaction
Build and maintain strong relationships with Independent Operators through transparent and responsive communication
Document case resolutions to identify trends and enhance future support processes
Advocate for operator needs by communicating feedback and reporting system bugs
Utilize customer service tools such as Zendesk and ServiceNow to manage inquiries and track progress
Assist operators with connectivity issues and deliver solutions for technical challenges
Ensure exceptional service delivery while adapting to flexible work schedules, including weekends.

What we offer

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan enrollment.

Fulltime

Customer Experience Specialist

Serves as a brand ambassador, creating and maintaining positive engagements with...

Location

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Excellent communication
sound judgment
problem-solving abilities
computer and customer service software skills
experience with CRM platforms

Job Responsibility

Serves as a brand ambassador
creates and maintains positive engagements with customers
responds to customer questions
resolves complaints
tracks and analyzes customer feedback
recommends strategies to strengthen customer experience metrics
collaborates with internal stakeholders

Learning Experience Specialist

The Learning Experience Specialist plays a key role in shaping how employees lea...

Location

United States , Montgomery, AL. Atlanta, GA. Jacksonville, FL. Bentonville, AR.

Salary:

49100.00 - 73600.00 USD / Year

Caddell Construction

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Communications, Education, Design, Human Resources, or a related field (or equivalent work experience)
2–4 years of experience in learning design, training coordination, or instructional development
Proficiency with LMS platforms preferred (e.g., Workday Learning, Cornerstone, or similar)
Experience designing and producing multimedia learning content (video editing, visual design, or eLearning authoring tools)
Excellent storytelling and communication skills — able to make complex topics simple and engaging
Comfortable facilitating small group trainings or workshops – virtual and in person – with confidence and authenticity
Highly organized with strong project management and follow-through abilities
Strong attention to detail, demonstrated ability to handle conflicting tasks in a high-volume environment
Working knowledge of Microsoft Office suite, including Word and Excel, experience in payroll software preferred
Strong communication and interpersonal skills, must be a self-starter with strong organizational skills

Job Responsibility

Own and manage the Learning Management System (LMS) — ensuring a seamless adult learner experience, accurate reporting, and timely updates
Design and refresh engaging learning experiences that help adult employees build both technical expertise and soft skills aligned with company culture
Review, edit, and enhance existing training programs to ensure accuracy, relevance, and creative engagement
Create dynamic content — from videos and animations to slide decks and microlearning modules — that make training more visual, accessible, and memorable
Collaborate with subject matter experts to translate technical content into clear, relatable learning that connects to real-world job performance. This role will also participate on Caddell’s Training Committee
Lead occasional live sessions, such as New Employee Orientation or skill-based refreshers, with an emphasis on storytelling, culture building and connection
Evaluate training effectiveness using learner feedback, participation metrics, and performance data to recommend ongoing improvements
Ensure all training materials reflect company values, tone, and design standards — creating consistency across all programs
Promote the use of digital learning tools, including videos, quizzes, and simulations, to engage different learning styles and environments
Identify emerging learning needs and propose creative solutions that support continuous development across the company. This will be through a mix of conference attendance, training groups, etc

What we offer

Paid vacations
company paid holidays
company joint funding of medical, dental, and vision insurance
life and disability plans to full-time employees
401k
gym membership reimbursement
use of company condominiums

Fulltime

Platform Experience Specialist

Quantum Metric

Location:
Spain, Madrid

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 11, 2025

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