Ping Production support Job at Enormous Enterprise (Charlotte, NC)

IAM Infrastructure Engineer

The role is part of the Identity and Access Management Build and Integration tea...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6+ years' experience implementing, operating, building and maintaining access management solutions (Ping Access, Ping Federate, Ping Directory) supporting single sign-on (SSO) with 4+ years' experience in Unix/Linux
Demonstrated experience with authentication and authorization technologies and protocols such as SAML, WS-Fed, OAuth, OpenID/OpenID Connect, one-time passcodes, PKI, FIDO, PBAC, RBAC
Experience in managing projects, leading operational process change and improvement and delivering infrastructure technologies products and services
Experience in financial services or large complex and/or global environment preferred
Demonstrated ability to both work independently and partner with virtual teams in a high-pressure matrix environment
Demonstrated ability to take ownership of various parts of a project/initiative with tight deadlines or unexpected changes in expectation/ requirements
Consistently clear and concise written and verbal communication with ability to communicate technical concepts to a non-technical audience

Job Responsibility

Review the design for Modern Access Control infrastructure with architecture and engineering teams
Deploy system capabilities incrementally and provide user authentication, SSO, federation, Role-Based and Attribute-Based Access Control
Manage auditing and reporting capabilities that are integrated with Citi enterprise logging and monitoring tools
Provide in-depth and sophisticated analyses, technical guidance and direction and identify and monitor key indicators to gauge performance and identify trends
Identify and resolve issues, engaging in Root Cause Analysis (RCA)
Understand diverse stakeholder needs and share and influence stakeholder expectations

Fulltime

Manager, Technical Services NA

We are growing our Customer department! We are looking for a Manager, Technical ...

Location

United States , Minneapolis–Saint Paul

Salary:

110000.00 - 130000.00 USD / Year

Staffbase

Expiration Date

Until further notice

Requirements

5+ years in technical consulting, solutions engineering, implementation engineering, technical onboarding, or a similar customer facing technical role in B2B SaaS, including enterprise customers
2+ years leading, managing, or mentoring technical team members in a high accountability environment
Hands on experience designing, implementing, and troubleshooting identity and provisioning solutions, including: SAML 2.0 and or OIDC
At least one major IdP such as Entra ID, Okta, Ping, or ADFS
SCIM provisioning and directory or group mapping patterns
Strong fundamentals in email and domain configuration, including SPF, DKIM, DMARC, and DNS
Experience with integrations using REST APIs and or webhooks, including API authentication patterns such as OAuth2 or token based auth
Ability to read technical artifacts and guide execution, including logs, API responses, JSON payloads, and basic troubleshooting workflows
Familiarity with HTML, CSS, and JavaScript or TypeScript, especially in the context of templates or lightweight front end work
Consulting and leadership skills

Job Responsibility

Lead and develop the North American Technical Consultants in North America, including hiring, coaching, performance management, and career development
Own team operating rhythm and capacity planning, including meetings, shifts, responsibilities, and coverage needed to meet SLAs and internal targets
Partner with cross functional stakeholders to manage complex escalations using structured root cause analysis and prevention, and ensure a clear handoff from the technical onboarding phase into the Customer Success phase
Own technical delivery quality for NA onboarding and paid technical services
Serve as the technical escalation point for high complexity issues, guiding structured troubleshooting, clear customer communication, and durable fixes
Standardize repeatable approaches, playbooks, and templates for common technical workflows
Partner with Implementation Consultants, Sales, and Customer Success to determine feasible technical solutions and reasonable implementation timelines
Collaborate with Product and Support to identify recurring technical issues and drive improvements in tooling, documentation, and product readiness
Implement and improve KPIs such as Time to Value, utilization rate, escalation rate, and services margin to grow the technical consulting entity into a revenue generating team
Build clarity and consistency in how technical services are positioned, delivered, and measured across onboarding and growth engagements

What we offer

Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $1608
Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
Wellbeing - Monthly Wellbeing Allowance $40, from fitness to mental health, hobbies to relaxation
Support - we’re offering a 401(k) plan with company match and health plans, including dental & vision. Parents can get 12 weeks of paid parental leave
Volunteer Day - you’ll get one day off per year for supporting a social project

Fulltime

Senior Technical Support Engineer

Within CE&S, the Customer Service & Support (CSS) organization builds trust and ...

Location

Taiwan , Taipei

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
OR 5+ years of technical support, technical consulting experience, or information technology experience
OR equivalent experience
Japanese Language: fluent in reading, writing and speaking
English Language: confident in reading, writing and speaking
Microsoft Azure IAAS Platform – Knowledge of Microsoft Azure Platform services (IaaS) including Virtual Machines, VMSS, Azure Encryption, Image Builder, Compute Gallery, Azure Storage, Azure Portal – Administration and Troubleshooting
Azure Platform development and deployment Lifecycle
Familiarity with tools: PowerShell, Netmon, Fiddler, CLI
Understanding of Virtualization concepts and virtual system administration (Hyper-V, VMWare, Xen configuration and administration)
Operating System – Windows and Linux – Familiarity with Active Directory, Security, OS Internals concepts (Windows & Linux)

Job Responsibility

Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices
Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others
You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness
Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements

Fulltime

Senior Technical Support Engineer

Within CE&S, the Customer Service & Support (CSS) organization builds trust and ...

Location

Australia , Sydney

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ year(s) technical support, technical consulting experience, or information technology experience
Leadership - handle technically challenging and politically hot customer situations
Strong communications skills - excellent spoken and written English communication skills
Effective, polished interaction with customer to gather information
Demonstrable troubleshooting skills
Cross-team collaboration
Logical and critical thinking
Passion for technology and customer support
Understanding of cloud vs. on premise computing
Strong knowledge and understanding of Networking basics: TCP/UDP concepts, common tools/commands (ping, tracert, nslookup, telnet) required for troubleshooting, IP addressing, subnetting, 3-way handshake, routing protocols, OSI model, routing, switching

Job Responsibility

Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices
Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others
You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness
Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements

Fulltime

Senior Technical Support Engineer

Within CE&S, the Customer Service & Support (CSS) organization builds trust and ...

Location

Australia , Sydney

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ year(s) technical support, technical consulting experience, or information technology experience
Leadership - handle technically challenging and politically hot customer situations
Strong communications skills - excellent spoken and written English communication skills
Effective, polished interaction with customer to gather information
Demonstrable troubleshooting skills
Cross-team collaboration
Logical and critical thinking
Passion for technology and customer support
Understanding of cloud vs. on premise computing
Strong knowledge and understanding of Networking basics: TCP/UDP concepts, common tools/commands (ping, tracert, nslookup, telnet) required for troubleshooting, IP addressing, subnetting, 3-way handshake, routing protocols, OSI model, routing, switching

Job Responsibility

Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices
Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others
You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness
Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements

Fulltime

Senior Technical Support Engineer

With more than 45,000 employees and partners worldwide, the Customer Experience ...

Location

Australia , Sydney

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ year(s) technical support, technical consulting experience, or information technology experience
Leadership - handle technically challenging and politically hot customer situations
Strong communications skills - excellent spoken and written English communication skills
Effective, polished interaction with customer to gather information
Demonstrable troubleshooting skills
Cross-team collaboration
Logical and critical thinking
Passion for technology and customer support
Understanding of cloud vs. on premise computing
Strong knowledge and understanding of Networking basics: TCP/UDP concepts, common tools/commands (ping, tracert, nslookup, telnet) required for troubleshooting, IP addressing, subnetting, 3-way handshake, routing protocols, OSI model, routing, switching

Job Responsibility

Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices
Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others
You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness
Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements

Fulltime

Senior Technical Support Engineer

Within CE&S, the Customer Service & Support (CSS) organization builds trust and ...

Location

Australia , Sydney

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ year(s) technical support, technical consulting experience, or information technology experience
Leadership - handle technically challenging and politically hot customer situations
Strong communications skills - excellent spoken and written English communication skills
Effective, polished interaction with customer to gather information
Demonstrable troubleshooting skills
Cross-team collaboration
Logical and critical thinking
Passion for technology and customer support
Understanding of cloud vs. on premise computing
Strong knowledge and understanding of Networking basics: TCP/UDP concepts, common tools/commands (ping, tracert, nslookup, telnet) required for troubleshooting, IP addressing, subnetting, 3-way handshake, routing protocols, OSI model, routing, switching

Job Responsibility

Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices
Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others
You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness
Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements

Fulltime

ForgeRock Engineer

Seeking a technically proficient Engineer with strong ForgeRock experience and t...

Location

India

Salary:

Not provided

Rackspace

Expiration Date

Until further notice

Requirements

8+ years of experience in IAM
4+ years in ForgeRock technologies
Strong hands-on experience with ForgeRock AM, IDM, DS, and Identity Gateway
Proficiency in Java/Javascript, Python, RESTful APIs, JSON, LDAP, and scripting languages
Deep understanding of identity protocols: OAuth2, OpenID Connect, SAML 2.0
Experience with CI/CD pipelines, containerization (Docker/Kubernetes), and cloud platforms (AWS, Azure)
Familiarity with DevSecOps practices and secure coding standards
Excellent troubleshooting, debugging, and performance optimization skills
Good communication skills with stakeholders and migration lead experience

Job Responsibility

Designing, implementing and supporting ForgeRock-based IAM solutions (now Ping) aligned with needs and best practices
Collaborating with DevOps and infrastructure teams to support migration, deployment and production operations
Work with team on end-to-end migration of IAM systems to ForgeRock platforms
Design and implement custom connectors, workflows, and scripts for data transformation and synchronization
Integrate ForgeRock components with enterprise systems (Entra, LDAP, AD, REST APIs, cloud services)
Develop and maintain automation scripts using Java, Groovy, Python, or Shell
Configure and deploy ForgeRock modules: Access Manager (AM), Identity Manager (IDM), Directory Services (DS)
Conduct performance tuning, load testing, and security hardening of IAM infrastructure
Collaborate with architects and security teams to align IAM solutions with enterprise standards
Producing and documenting migration strategies, technical designs, and operational procedures

Fulltime

Ping Production support

Enormous Enterprise

Location:
United States , Charlotte, NC ▼
PENNINGTON New Jersey
Jacksonville, FL

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 12, 2026

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