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Pharmacy Tech II

https://www.cvshealth.com/ Logo

CVS Health

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Location:
United States , Honolulu

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Category:
Pharmacy

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Contract Type:
Not provided

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Salary:

17.00 - 34.15 USD / Hour
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Job Description:

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Job Responsibility:

  • Answering inbound calls, understanding the reason for the call, and knowing how to assist which includes knowing when to transfer the call to a Pharmacist
  • Providing outstanding customer service which includes professionalism, patience, understanding, and empathy towards our customers
  • Being able to de-escalate the call
  • Learning various queues and working them in an efficient and timely matter
  • Being up to date with Work Instructions that pertain to their duties
  • Interpreting and inputting new prescriptions into the computer
  • Making outbound calls to members and prescriber offices for prescription clarifications, address and shipping verifications, payment issues, and any clarifications needed by the pharmacist
  • Must adhere to pharmacy regulations, policies, and procedures, including privacy and security protocols
  • Ensure compliance with applicable Federal and State laws and regulations
  • Performing duties associated with filling prescriptions in the pharmacy including the automated drug dispensing system (PPS, FF54, optifill) and manual pick
  • Pack and Ship prescriptions in the pharmacy

Requirements:

  • Minimum of one to three years' experience in customer service or a related role, including experience in research and problem resolution
  • Strong skills in the area of research, analysis, and problem resolution
  • Proficient computer skills and strong data entry skills are required
  • Excellent verbal and written communication skills and ability to work effectively with plan members
  • Ability to prioritize and quickly adapt to changing needs in the department
  • Ability to read written prescriptions, required
  • Health insurance background and knowledge of pharmacy terminology, desired
  • H.S or Equivalent

Nice to have:

  • Pharmacy Technician Certification
  • 3 to 5 years prior work experience
  • To become a Hawaii Technician Registered as of January 1, 2026
What we offer:
  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Retiree medical access

Additional Information:

Job Posted:
February 20, 2026

Expiration:
March 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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