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Pharmacy Services Representative - Phone Agent

https://www.cvshealth.com/ Logo

CVS Health

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Location:
United States , Honolulu

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Contract Type:
Not provided

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Salary:

17.00 - 34.15 USD / Hour

Job Description:

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Must live in Hawaii, preferably on Oahu. CVS Health is offering a unique opportunity to be part of an extremely talented team within CVS Specialty as a Pharmacy Services Representative. This position will require you to demonstrate strong attention to detail, utilize problem solving skills, and be a highly focused, performance-driven individual. Are you ready to take the next step in furthering your career? This is a full time position. We're open Monday through Friday from 8am-6pm and you must be willing to work 40 hours within this schedule. No weekends, limited holidays and covered parking on-site.

Job Responsibility:

  • Interact directly with customers to answer questions, solve problems, provide education, and maintain company’s reputation for high-quality service
  • Effectively handle incoming or outgoing phone calls to patients, clients, and other customers while proactively gaining patient and order information
  • Requires a working knowledge of insurance, health care, reimbursement-related requirements for dispensing, processing of new referrals, and providing customer education, and routine assessment and problem identification with appropriate escalation to a pharmacist

Requirements:

  • Qualified candidates will be comfortable in a multi-tasking, high-energy environment
  • Customer service orientation and ability to adapt/respond professionally
  • High volume phone contact handling and verbal communication skills including active listening
  • Ability to capture necessary information from the patient discussion while multi-tasking and toggling between numerous computer applications
  • Ability to multi-task, prioritize and manage time effectively
  • Problem solving skills, conflict resolution, and ability to think under pressure
  • Use of empathy and patience when dealing with confused or irate customer
  • Attention to detail
  • H.S. Diploma or equivalent
  • Pharmacy Technician license/certificate based on specific assigned duties and State pharmacy requirements

Nice to have:

  • Six months experience handling and resolving a high volume of complex customer needs over the phone
  • Healthcare work experience and familiarity with benefits, insurance, prescriptions
What we offer:
  • Medical, dental, vision insurance
  • Supplemental benefits and discount programs
  • Sixteen paid days off
  • Ten paid holidays
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • Wellness screenings
  • Tobacco cessation and weight management programs
  • Confidential counseling and financial coaching
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Retiree medical access
  • Covered parking on-site

Additional Information:

Job Posted:
February 22, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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