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At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. Our Pharmacy Managers play a critical role in cultivating a culture of excellence in their respective pharmacy by acting as a role model for all, demonstrating genuine care, and setting the bar for their pharmacy team.
Job Responsibility:
Lead and develop a pharmacy team that provides exceptional patient care
Promote best practices and lead through change
Support novel program awareness
Onboard newly hired pharmacy team members
Recognize colleagues for their success
Exhibit best practices when working the bench
Provide patients with meaningful counseling
Abide by all legal and regulatory guidelines
Direct and effective management of pharmacy team
Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices
Oversee pharmacy team during bench shifts
Support safe and accurate prescription fulfillment
Contribute to positive patient experiences
Proactively offer and deliver immunizations
Support effective management of pharmacy inventory
Conduct new Technician and Pharmacist onboarding
Ensure pharmacy operations are fully compliant with state Board of Pharmacy regulations
Partner with Store Manager to maintain talent pipeline
Oversee Staff Pharmacists and District Support Pharmacists
Deliver annual performance reviews
Write or delegate pharmacy schedule
Review business reporting for operational insights
Establish culture of safety, empowerment, and inclusion
Maintain relevant clinical and technical skills
Support access to care and improve patient outcomes through pharmacist delivered clinical care
Requirements:
Active Pharmacist License in the state where the Store is located
Active National Provider Identifier (NPI)
Not on the DEA Excluded Parties list
1-2 years of experience as a Pharmacist
Ability to complete required training within designated timeframe
Attention and Focus: Ability to concentrate on a task over a period of time
Customer Service and Team Orientation: Actively look for ways to help people
Communication Skills: Use and understand verbal and written communication
Mathematical Reasoning: Ability to use math to solve a problem
Problem Resolution: Identifying challenging patient or colleague interactions
Physical Demands: Be mobile and remain upright for extended periods of time
Lift, scan, and bag items
Reach overhead
Move fingers repetitively
Extend hand(s) and arm(s) multiple directions
Control precision
Stoop to a considerable degree
Close visual acuity
Occasionally lift of up to 20 lbs.
Express or exchange ideas by means of spoken word
Team Management and Leadership: Lead by example and set a positive tone for the team
Adaptability and accountability
Nice to have:
Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program
3-5 years of related work experience in a pharmacy, retail, medical, or customer service setting
Ability to work in the home store, and across the market in other locations, to meet business need
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