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Are you an experienced Pharmacy Assistant looking for a fresh challenge and a meaningful step forward in your career? This is your opportunity to transition into the exciting world of Specialty Pharmacy with a supportive industry leader in Markham. We are currently partnering with a premier specialty pharmacy to find a dedicated Pharmacy Assistant for a 3-month temporary assignment, with a strong possibility of extension. If you are seeking a modern workplace with a fantastic team culture, where your hard work is valued, and your learning and growth is supported, this role is for you. You will enjoy true work-life balance with a Monday-to-Friday schedule (no weekends!), working rotating 8-hour shifts between 7:00 AM and 7:00 PM. While this is a high-volume environment requiring focus on data entry and Kroll, our client offers a tailored training program to help you succeed. That said, 2-3 years' experience as a Pharmacy Assistant in a role involving a focus on intake, billing and adjudication is required for you to be set up for success.
Job Responsibility:
Manage high-volume data entry in Kroll (approx. 50-60 entries/calls per shift), focusing on billing prescription claims, manual submissions, and related
Support dispensing activities, maintain Medication Administration Records (MARs), and conduct detailed reviews of patient histories to ensure file accuracy
Resolve reimbursement issues, manage unfilled prescriptions, and coordinate with Patient Support Programs to verify coverage details
Provide empathetic and professional support via phone and email
Utilize critical thinking to troubleshoot billing rejections and assist patients in managing various challenges within scope
Maintain current workflow tasks to ensure timely patient follow-up and the resolution of pending billing and related matters.
Requirements:
A minimum of two years of full-time work experience as a Pharmacy Assistant in any practice setting
Demonstrated experience with Ontario Drug Benefit (ODB) billing, claims adjudication, and private insurance coordination is required
Proficiency with Kroll software is highly preferred
however, candidates with exceptional billing/adjudication skills on other pharmacy platforms will be considered
Strong English communication skills (written and verbal) are essential for effective patient interaction and account-related calls
A proactive, team-oriented attitude with a genuine interest in specialty pharmacy and high-volume environments
Must be able to work 100% on-site in Markham, ON.
What we offer:
Competitive Compensation: Earn between $23.00 and $24.00 per hour, commensurate with your billing, adjudication, and Kroll expertise
Work-Life Balance: Enjoy a strictly Monday to Friday schedule with rotating shifts between 7 AM and 7 PM - no weekends required
Temporary Assignment Extension Potential: This is a full-time, 3-month temporary assignment with the potential for extension based on performance and business needs
Great Environment: Work in a clean, modern, and ergonomically designed facility equipped with advanced technology
Benefits Options: Access to the optional Randstad Advantage benefits program for health and insurance coverage
Convenience: Free, convenient on-site parking is provided
Professional Growth: Learn alongside dedicated pharmacy experts committed to high-quality patient care in a specialty setting.