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Pet trainer

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Petsense

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Job Description:

This position is responsible for leading our Obedience Training Programs. This includes hands-on training with both customers and their pets to teach basic obedience commands in a class environment.

Job Responsibility:

  • Leading our Obedience Training Programs
  • Hands-on training with both customers and their pets to teach basic obedience commands in a class environment
  • Maintain regular and predictable attendance
  • Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs
  • Take the initiative to support selling initiatives (TEAM): Thank the Customer, Engage with the customer and/or pet, Advise products or services, Make it Memorable
  • Create a positive, professional, and trusting environment for all valued associates and the customers and pets served
  • Answers phone and schedules obedience classes
  • Be present in the store and available to discuss our obedience program to all customers
  • Advise obedience customers in the purchase of product appropriate, necessary to attend obedience classes and at-home positive reinforcement training
  • Follow the Petsense obedience training procedures as outlined in the Obedience training documents and videos
  • Train the customer and their dogs with patience, consistency and sensitivity to the customers’ needs and the role they play in training their dog
  • Adhere to customer specific needs and desires in training their dog
  • Talk to dog or use other non-physical techniques to keep the dog calm and in the trainer and customer’s control
  • Report all accidents and injuries to the Store Manager promptly
  • Properly and completely fill out required obedience training forms as applies to the program
  • Observe all safety rules and procedures and adhere to safety standards
  • Adhere to cleanliness standards, to include, sweeping, vacuuming, cleaning of the area(s) the customers and their pets are trained
  • Operate cash register/computer following cash handling procedures as established by Tractor Supply/Petsense Company
  • Recovery of merchandise
  • Participate in mandatory freight process
  • Complete Plan-o-gram procedures (merchandising, sets, and resets)
  • Assemble merchandise
  • Perform janitorial duties
  • Execute price changes/markdowns
  • Assist customers with loading purchases
  • Ensure the safety and well-being of live animals. Sanitize and maintain holding tanks and care for live animals as required
  • Complete all documentation associated with any of the above job duties

Requirements:

  • Minimum of 1-year experience training pets
  • Must be comfortable working with dogs
  • Retail experience and/or pet/live animal knowledge is strongly preferred
  • High school diploma or equivalent
  • Must be able to read, write and count accurately

Nice to have:

  • Pet/Live Animal, pet food, pet product knowledge is strongly preferred
  • Strong communication and problem-solving skills
  • Basic computer skills
  • Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict
  • Display compassion with animals and treat them accordingly
  • Exhibit attention to detail
What we offer:
  • Comprehensive and accessible total reward package
  • Medical, dental, and vision coverage
  • Company-paid life and disability insurance
  • Paid parental leave
  • Tuition reimbursement
  • Family planning resources such as adoption and surrogacy assistance

Additional Information:

Job Posted:
December 11, 2025

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