Personal Assistant

• Manage the MD's priorities: capture, structure, and ensure daily/weekly tasks are executed
• Monday Morning Meeting - lead and document priorities, targets, and actions for the week
• Wednesday On-Track Meeting - run the check-in with the delivery team to ensure all client work is progressing to deadline
• Maintain and update Zoho CRM for sales pipeline, client activity, and team actions
• Keep Zoho Projects organised and maintained for client delivery: adopt and enforce the agency's scope process, ensure project tracking is completed correctly every month and quarter, and hold the delivery team accountable for updating tasks
• Prepare reports from Zoho CRM and Zoho Projects for weekly/monthly reviews
• Ensure team members are clear on priorities and held accountable for results
• Standardise and enforce processes across the agency
• Support light HR administration (holiday/sickness tracking, onboarding paperwork, basic records)
• Process & Tech Improvements - identify opportunities to streamline operations, implement new processes, and leverage technology/tools to improve efficiency
• Manage MD's diary, travel, and appointments (business + personal)
• Handle personal admin including household coordination, bookings, purchases, and errands
• Be a trusted first point of contact for personal and business matters
• Provide flexibility for ad-hoc support across business and personal life to keep the MD focused

• Proven experience as a PA, EA or Business Coordinator
• Highly organised, proactive and confident running meetings
• Excellent communication skills, able to hold others accountable with tact and firmness
• Strong systems experience
• confident with Zoho CRM, Zoho Projects, and Microsoft 365
• Able to identify and implement new processes and technologies
• Familiarity with HR administration is helpful
• Full UK driving licence and access to a vehicle (essential)
• Discretion and confidentiality at all times

Familiarity with HR administration is helpful

• 25 Days holiday
• Annual profit share
• Quarterly team nights out
• Monthly team days together
• Hybrid working model
• Early finish Fridays
• Pension scheme
• Ride to work scheme