Perinatal Case Aide/Case Manager

• Maintain an active caseload of pregnant clients enrolled in the Smart Start program, including referral management, intakes, assessments, and implementation of individualized perinatal service plans
• Provide culturally responsive, trauma-informed perinatal case management throughout pregnancy and into the postpartum period
• Support clients with prenatal, birthing, and postpartum healthcare navigation, including scheduling appointments and coordinating follow-up care
• Provide perinatal education, including preparation for birthing in the U.S., newborn care education, and postpartum planning
• Support the development of birth plans in collaboration with clients and healthcare providers, as appropriate
• Connect clients to community-based resources related to perinatal health, basic needs, and family support
• Provide extended cultural orientation related to healthcare systems, transportation, and postpartum resources
• Assist clients with transportation planning, including bus training and referrals to the Medical Assistance Transportation Program (MATP)
• Maintain accurate, timely, and complete client case files in accordance with program and quality assurance requirements
• Collaborate with Hello Neighbor programs and external partners to ensure coordinated, non-duplicative service delivery
• Participate in regular supervision meetings, staff meetings, and trainings
• Uphold confidentiality guidelines and ensure appropriate handling of sensitive information
• Other duties as assigned within the scope of the position

• Bachelor’s degree in social work, public health, human services, or a related field
• Experience working with pregnant individuals, new parents, refugees, immigrants, or other vulnerable populations
• Knowledge of perinatal health, prenatal and postpartum care systems, or maternal–child health preferred
• Bilingual or multilingual skills preferred, particularly in priority languages (e.g., Dari, Pashto, Arabic, Swahili, French, Spanish, Haitian-Creole, Rohingya)
• Demonstrated ability to provide trauma-informed, culturally responsive support
• Strong interpersonal, communication, and organizational skills
• Ability to manage multiple clients and tasks while meeting documentation and program requirements
• Digital literacy and ability to learn new software systems
• Valid driver’s license, access to a personal vehicle, and proof of insurance
• Personal auto insurance with a minimum $300,000 single combined limit of liability coverage
• Flexibility to work occasional evenings and weekends as needed
• Alignment with and support of Hello Neighbor’s mission and core values
• Clearances required: Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal History Clearance, Federal Bureau of Investigations (FBI) Criminal History Clearance (PA Act 23 & Act 24)
• Mandatory Reporter and/or PSEA training may also be required depending on job requirements
• Must be currently authorized to work in the United States

Living migration experience and fluency in other languages a plus

Comprehensive benefits package available, including medical/dental/vision insurance for employee and dependents (75% employer-paid), generous PTO policies, paid holidays, and participation in employer-sponsored retirement savings with employer match (after 12-months’ employment)