Performance Support Manager Job at Department of the Premier and Cabinet (DPC) (Mile End)

Account Support Manager

Account Support Manager role at Hewlett Packard Enterprise, providing expertise ...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred or Associate degree holder (technical field) with 3-5 years working experience in related fields desired
Basic knowledge of company products and services offerings
Communicate effectively to technical level and first-level management within an organization
Active listening skills and ability to adjust messages to audience level
Problem-solving skills (proactive, reactive and creative based on clearly defined procedures
Conceptual understanding of IT environments

Job Responsibility

Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/complexity
Integrate technical knowledge and business understanding to create solutions for customers
Resolve routine in-scope technical incidents independently
Work with team members to resolve more complex incidents
Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility
Participate in Customer Expectation management as part of escalation process
Build relationship with management in assigned accounts
Sets expectations with customers based on defined parameters

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Production Support Group Manager

The Apps Support Group Manager is accountable for management of complex/critical...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Senior to advanced level experience in an Apps Support role with commensurate experience in people management
Experience of senior stakeholder management
Project management with demonstrable results in improving IT services
Capacity Planning/Forecasting exposure a plus
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholders

Job Responsibility

Demonstrates an in-depth understanding of how apps support integrates within the overall technology function to achieve objectives
Vendor relationship management including oversight for all offshore managed services
Improve the service level the team provides to end users, which includes maximizing operational efficiencies, strengthening incident management, problem management, and knowledge sharing practices
Guide development teams on application stability and supportability improvements
Formulate and implement a framework for managing capacity, throughput, and latency
Define and implement application on-boarding guidelines and standards
Work with various team members on coaching them on how to maximize their potential, work better in a highly integrated team environment, and focus on bringing out their strengths
Drives continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training
Evaluate subordinates' performance and make decisions on pay increases, hiring, terminations and other personnel actions
Participate in business review meetings, relating technology tools strategies to business requirements

Fulltime

Supplier Performance Manager

The aim of the Service Level Management and Supplier Performance Management team...

Location

Hungary , Budapest

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

Story-telling with data: strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences
Able to operate and influence at senior levels both internally and externally
Strong Relationship, Contract management, Service Level Management and Supplier/Partner management skills
Strong Communication skills, with the ability to create clear strategic goals and direction, aligning the team whilst motivating/ empowering matrix teams to deliver
Strong Organisational skills, to manage conflicting demands on time by taking a ruthless approach to prioritisation
Strong Negotiation skills
ITIL awareness, minimum managing professional
Experience of building and maintaining very effective partner and senior stakeholder relationships through amazing relationship-building skills
Experience of working with contracts, key commercial teams, and key performance indicators
Good awareness, where appropriate, of BT’s regulatory environment and the broader industry in which we operate

Job Responsibility

Accountable for the leadership, direction, and engagement of our BMS supplier relationships
Accountable for driving strategic supplier/partner service performance where partner failure has a major impact on the service operation, our customer experience measures (NPS), and revenue
Ensuring that service levels are delivered on time and with the quality required to deliver against all MU contractual requirements and mitigate service credit costs impacting the profitability of the Managed Service business
Works across Business, engaging with senior stakeholders to agree, prioritise and implement key initiatives, communicating outcomes and progress
Acts as the BMS SLM and Supplier Performance escalation contact at senior levels of our internal and partner organisations
To champion BT Business interests and to influence supplier strategic focus
To brief and advise senior managers/executives in BT on commercial/contractual performance and future programmes in support of business objectives, including preparation for MD and CEO Service reviews
To implement and manage a strong governance framework whilst ensuring the basis of good supplier management are in place

What we offer

Bonus
Company car or car allowance
Health Insurance
Cafeteria
Smart working allowance

Fulltime

Applications Support Group Manager

The Apps Support Group Manager is accountable for management of complex/critical...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years relevant experience
Post-Graduation in relevant field preferred
Senior to advanced level experience in Apps Support role with commensurate people management experience
Experience of senior stakeholder management
Project management with demonstrable results in improving IT services
Capacity Planning/Forecasting exposure
Good understanding of ML algorithms and practical application
Hand-on experience AI/ML services
Bachelor's/University degree, Master's degree preferred

Job Responsibility

Management of complex/critical/large professional disciplinary areas
Vendor relationship management including oversight for all offshore managed service
Improve service level to end users including maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing
Guide development teams on application stability and supportability improvements
Formulate and implement framework for managing capacity, throughput and latency
Define and implement application on-boarding guidelines and standards
Drive continued cost reductions and efficiencies across portfolios
Evaluate subordinates' performance and make decisions on personnel actions
Participate in business review meetings
Assure adherence to all support process and tool standards

Fulltime

Apps Support Group Manager

The Apps Support Group Manager is accountable for management of complex/critical...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years relevant experience
Post-Graduation in relevant field preferred
Senior to advanced level experience in an Apps Support role with commensurate experience in people management
Experience of senior stakeholder management
Project management with demonstrable results in improving IT services
Capacity Planning/Forecasting exposure a plus
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholders

Job Responsibility

Demonstrates an in-depth understanding of how apps support integrates within the overall technology function to achieve objectives
requires a good understanding of the industry
Vendor relationship management including oversight for all offshore managed service
Improve the service level the team provides to our end users, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices
Guide development teams on application stability and supportability improvements
Formulate and implement a framework for managing capacity, throughput and latency
Define and implemented application on-boarding guidelines and standards
Work with various team members on coaching them on how to maximize their potential, work better in a highly integrated team environment and focus on bringing out their strengths
Drives continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training
Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions

Fulltime

Performance Manager

As the Performance Manager, you will take the reins in managing, collating, and ...

Location

United Kingdom , Hounslow

Salary:

36000.00 - 45000.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in performance management, KPI analysis, and reporting within a complex operational environment (preferably highways, infrastructure, or local government)
Strong analytical skills, with the ability to interpret data, identify trends, and produce actionable insights
Experience in coordinating and supporting internal audits, compliance, and risk management
Proficiency in Microsoft Office (especially Excel, PowerPoint, and Visio) and business intelligence tools such as Power BI
Demonstrable ability to implement and improve monitoring systems and processes, including process mapping and dashboard management
Excellent written and verbal communication skills, with experience preparing and delivering presentations, reports, and training to a range of stakeholders
Experience supporting or leading continuous improvement initiatives and root cause analysis
Knowledge of contract compliance, health & safety data management, and business continuity reporting
Highly organised, proactive, and able to juggle multiple priorities
Strong relationship management skills-able to consult and collaborate effectively

Job Responsibility

Analyse, manage, and report KPIs using Confirm Dashboards
Produce insightful performance analyses and highlight improvement areas
Compile and submit various reports, including Monthly Monitoring and Business Continuity Reports
Implement monitoring systems for performance targets through effective process mapping
Communicate new processes clearly and facilitate their introduction
Maintain robust document control within the IMS
Coordinate internal audits and ensure compliance with legal obligations
Collaborate with the Business Manager to develop performance strategies
Support root cause analysis and corrective action plans
Present performance-related issues effectively to departmental staff

What we offer

25 days holiday

Fulltime

Vendor Performance Manager

The Specialist, Vendor Performance Management at T-Mobile is responsible for man...

Location

United States , Frisco; Overland Park

Salary:

66300.00 - 119600.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree Business Administration, Supply Chain Management, or related field
4-7 years Experience with vendor/partner relationships, managing communications and ensuring compliance with contractual obligations
2-4 years Developing and implementing improvement plans for vendors to enhance performance and support strategic objectives
2-4 years Implementing and managing structured frameworks for vendor management to optimize performance metrics and productivity
Leadership Ability to lead and influence both internal and external teams to achieve business objectives and improve vendor performance
Strategic Thinking Capability to develop strategic approaches to vendor management that align with T-Mobile's overall business goals
Vendor Management Expertise in managing effective business relationships and contracts to ensure compliance and performance metrics are met
Cross Functional Relationships Ability to work effectively across different departments within T-Mobile to ensure cohesive vendor management strategies
Analytics Ability to analyze vendor performance data to identify trends and areas for improvement
Microsoft Excel Proficiency in Microsoft Excel for data analysis, reporting, and tracking vendor metrics

Job Responsibility

Manages communications and coordination between T-Mobile and its vendors to enhance interactions, transactions and business relationship
Develops and maintains dashboards and reporting tools to provide real-time insights into vendor performance, service level adherence, and spend efficiency using tools such as Excel, Power BI, or SQL-based platforms
Monitor and synthesize a variety of vendor metrics and KPIs, and effectively communicate analysis and insights to a wide range of audiences
Implements a structured framework for vendor management, ensuring compliance with contractual obligations and performance metrics
Develops metrics and implements improvement plans to boost vendor performance and productivity
Optimizes value to T-Mobile and provides support to the vendor management team through effective supplier management strategies and streamlined processes
Strengthens business relationships through diligent oversight and strategic supplier coordination
Also responsible for other Duties/Projects as assigned by business management as needed

What we offer

Total Rewards Package
competitive base salary and compensation package
annual stock grant
employee stock purchase plan
401(k)
access to free, year-round money coaches
annual bonus or periodic sales incentive or bonus
medical, dental and vision insurance
flexible spending account
employee stock grants

Fulltime

Technical Support Manager

Technical Support Manager for the CFTS team supporting all HPE products (MX, PTX...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Engineering Graduate with 12+ years of networking experience
3+ years of relevant Support operational and People Management experience
Past work experience in networking technologies: TCP/IP, Routing protocols, ISP network architecture
Prior work experience in TAC team, Service provider environment and managing their end customers
Excellent understanding of 24x7 TAC operations in supporting global customers
Proven record in Hiring and managing technical talent
Juniper products knowledge and Junos experience/certifications would be an added advantage
Customer Advocacy
Excellent Communication Skills
Ownership and Problem-Solving mindset

Job Responsibility

Manage and lead a team of high performance Technical Support Engineers
Deliver Remarkable & differentiated customer support experience and achieve high customer satisfaction (CSAT)
Hire, Train & Retain Technical Talent in the team
Metrics management and drive continuous/quality improvement initiatives
Analytic experience in using data/trends to make proactive decisions and drive operational efficiency
Deliver 12/7 coverage to CFTS global customers during India coverage
Set team goals aligned with company objectives & key results (OKR)
Build lasting relationship with customer, partner, field team and other internal stake holders
Manage customer escalations, participate in customer meetings and reviews
Partner with cross functional team like Sales, Advance Services, Professional Services to meet customers objective and achieve service level agreement (SLA)

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Performance Support Manager

Department of the Premier and Cabinet (DPC)

Location:
Australia , Mile End

Category:
Public Sector

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 14, 2026

Expiration:
February 26, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Performance Support Manager

Account Support Manager

Production Support Group Manager

Supplier Performance Manager

Applications Support Group Manager

Apps Support Group Manager

Performance Manager

Vendor Performance Manager

Technical Support Manager

Performance Support Manager

Department of the Premier and Cabinet (DPC)

Location:Australia , Mile End

Category:Public Sector

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 14, 2026

Expiration:February 26, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Performance Support Manager

Account Support Manager

Production Support Group Manager

Supplier Performance Manager

Applications Support Group Manager

Apps Support Group Manager

Performance Manager

Vendor Performance Manager

Technical Support Manager

Location:
Australia , Mile End

Category:
Public Sector

Contract Type:
Not provided

Job Posted:
February 14, 2026

Expiration:
February 26, 2026