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This is an exciting opportunity for a Performance & Improvement Manager to join the Risk & Assurance team. You’ll be joining a team that’s collaborative, curious, and committed to doing things better. So, if you’re passionate about making a real impact and driving meaningful change, you’ll feel right at home here.
Job Responsibility:
Own our performance reporting framework — setting clear standards, defining KPIs, and making sure the reporting is accurate, insightful, and decision-ready
Lead lessons-learned reviews, deep dives, and benchmarking exercises to uncover what’s working and what needs to change
Turn performance data into stories that drive action, embedding continuous improvement across the organisation
Lead improvement opportunities by bringing together performance data, benchmarking, and business analysis and reviews — turning insight into action
Requirements:
Proven experience in performance reporting and continuous improvement principles with relevant Degree qualification
Experience of managing a team and fostering a high-performance culture
Knows how to embed lessons learned and root-cause analysis into everyday practice
Brings experience with frameworks like Lean or Six Sigma (Green Belt is a bonus!)
Loves solving problems, building relationships, and coaching others to succeed
Nice to have:
A highly personable and collaborative manager who inspires and develops a high-performing team, creating an environment where ideas are shared, and people thrive
Someone who can see the bigger picture while paying close attention to the details that matter
Someone who values learning and knows how to embed lessons learned and root-cause analysis into everyday practice to drive improvement
What we offer:
25 days annual leave plus Bank Holidays
Contributory pension where we match whatever you choose to contribute (up to 8%)
Advanced level Healthcare cash plan through Medicash
Paid volunteering day
Discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts