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Performance and Forecasting Planner

servicestream.com.au Logo

Service Stream

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Location:
Australia , Melbourne

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

The Performance and Forecasting Planner Role is positioned within Service Stream’s Operational Support Services and involves the coordination of the operational performance and success of the Performance and Forecasting group as well as general customer experience.

Job Responsibility:

  • Schedule the workforce in line with clients forecast in relevant database by ensuring they have the relevant compliance documents
  • Analyse historical data, business trends, and operational requirements to develop accurate workforce demand forecasts
  • Assess the current SSL contract and technicians' skills, and capabilities. Identify gaps between current and future requirements and develop strategies to bridge those gaps
  • On board new technicians and recommend sourcing strategies and retain top sub-contractors
  • Collect and analyse workforce data, metrics, and trends to generate insights and support decision-making
  • Monitor workforce performance and provide recommendations for improvement
  • Collaborate with stakeholders working closely with cross-functional teams
  • Identify opportunities to improve forecasting accuracy, performance metrics, and reporting processes
  • Implement best practices and leverage advanced analytical tools and technologies to enhance forecasting and performance analysis capabilities

Requirements:

  • Experience planning and scheduling activities within a fast-paced workforce experience is essential
  • Process improvement implementation experience is required
  • Complex forecast and resource modelling and Power BI reporting experience is required
  • Stakeholder experience with various regulatory authorities is required
What we offer:
  • Career development – we offer growth opportunities and support internal mobility. Employees have access to skill enhancement through cross-training among service teams, as well as participation in mentoring and leadership development programs
  • Access - discounts for hundreds of businesses such as Woolworths, Air BNB, The Iconic, JB HI-FI, Dan Murphys, Bupa Health Care, and Specsavers
  • Paid leave - parental, cultural, community service, defence, study, corporate volunteering and purchased leave available
  • Culture – we are dedicated to fostering a workplace environment that values diversity and inclusion, and meaningful recognition

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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