People Ops Specialist, KAYAK

KAYAK

Location:
United States, Cambridge

Category:
Human Resources

Contract Type:
Employment contract

Salary:

70000.00 - 80000.00 USD / Year

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Job Description:

As a People Operations Specialist, you will play an important role in supporting the global workforce and broader HR team. You will support all regions with day-to-day business activities associated with people-related systems, processes, policies, and procedures. The People Operations team at KAYAK is all about improving the employee experience while always considering efficiency and scalability.

Job Responsibility:

Support the global workforce by providing prompt and effective responses to inquiries via Zendesk, in line with company SLAs. Understand the escalation point for more complex queries and issues
Support the global workforce by troubleshooting Workday HRIS system relating to HR life cycle processes, and employee and manager self-service functionality via our Zendesk platform
Assist in the processing of employee lifecycle processes in Workday, including hires, onboarding, offboarding, role changes, and leave requests, creating a positive employee experience
Conduct orientation sessions on a rotation basis for new hires in NORAM. Serve as a point of contact for new hires during the onboarding process, addressing any questions and providing guidance as needed
Assist with the contracting, onboarding, and contract extension processes for Contractors, partnering with managers to ensure onboarding requirements are met
Support activities relating to payroll, benefits administration, background checks and identity checks across all regions
Maintain up-to-date employee records and Workday data, ensuring data is accurate and up to date at all times. Assist in Workday data audits across all regions
Contribute to the continual development and enhancement of processes in Workday
Participate in team-identified projects/initiatives and any ad hoc projects.

Requirements:

HR Experience: 2+ years of experience working in an HR role with a focus on HR Operations, HRIS management and HR process improvement, preferably in a multi-national or global company
HR Knowledge: Solid understanding of HR best practices, HRIS systems, and HR operational processes. Open to learn more about APAC and EMEA countries
Analytical Thinking: Uses analytical skills to understand and investigate employee issues and can apply the correct processes or procedures. Has effective problem-solving skills to address HR inquiries and seeks guidance for more complex cases. Understands when to escalate potential problems
Productivity: Can proficiently manage diverse HR tasks, interpret policies and processes accurately and independently, prioritise effectively, handle multiple tasks and conflicting priorities and meet deadlines for projects and special requests
Communication: Can communicate professionally and effectively - both verbally and in writing. Has the ability to provide clear and concise responses to employees, and the response addresses the inquiry and anticipates potential questions
Teamwork: Is able to gain trust and build relationships with immediate and wider teams and collaborates effectively. Is a solution-oriented team player who is a self-starter and can work independently and as part of a global team
Leadership: Continues to find opportunities to learn about areas of specialism and demonstrates a curiosity about different regions, cultures, legislation, and ways of working. Takes the lead on routine day-to-day responsibilities by finding answers to issues that arise.

What we offer:

Work from (almost) anywhere for up to 20 days per year
Company-paid therapy sessions through SpringHealth
Company-paid subscription to HeadSpace
Company-wide week off a year - the whole team fully recharges
No meeting Fridays
Paid parental leave
Generous paid vacation + time off for your birthday
Paid volunteer time
Development Dollars
Leadership development
Access to thousands of on-demand e-learnings
Travel Discounts
Employee Resource Groups
Competitive retirement and health plans
Free lunch 2 days per week
Fun quarterly events such as boat trips, arcades, ski trips, Thursday socials, and more
Health benefits
Flexible spending account
Retirement benefits
Life insurance
Paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays)
Parental leave benefits
Eligible for annual bonus and equity grant.

Additional Information:

Job Posted:
September 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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People Ops Specialist