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At Paymentology, we’re redefining what’s possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard and Visa cards at scale – across more than 60 countries. Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the flexibility of shared or dedicated processing instances. It’s this global reach and innovation that sets us apart. We’re looking for a People Advisor to provide high-quality guidance, operational ownership, and practical problem-solving across the employee lifecycle. Acting as a trusted HR generalist, this role supports managers and employees with consistent advice, manages recurring and moderately complex people matters, and ensures the smooth execution of core People processes. Operating with a high degree of autonomy, the People Advisor serves as a reliable point of expertise within the People team and contributes to initiatives that enhance employee experience and organisational effectiveness.
Job Responsibility:
Provide timely and accurate advice to managers and employees on core people topics, including performance management, sick leave, onboarding, probation, policy interpretation, and conduct matters
Manage end-to-end recurring and moderately complex employee relations cases, ensuring appropriate documentation, risk assessment, and escalation only where required
Apply sound judgement to balance policy, employment law principles, and contextual considerations to deliver pragmatic and people-focused outcomes
Own defined People processes end-to-end, including onboarding, offboarding, contract amendments, probation tracking, performance cycle administration, and employee documentation
Maintain accurate and compliant People data across systems, supporting payroll inputs, audit readiness, and high-quality reporting
Identify inefficiencies in workflows and implement practical improvements that enhance accuracy, efficiency, and employee experience
Lead or support People initiatives such as policy updates, benefits changes, system enhancements, manager enablement activities, and engagement projects
Collaborate closely with Finance, Payroll, Talent Acquisition, Legal, IT, and other stakeholders to ensure effective execution of people-related activities
Support the adoption of new tools or processes by preparing clear communications, guidance, and light training for stakeholders
Prepare People data, dashboards, and reports, including turnover, absence trends, and probation outcomes, and translate insights for managers
Identify patterns within recurring issues, highlighting risks and opportunities for improvement to senior HR colleagues
Advocate for a consistent and positive employee experience by resolving recurring operational challenges and contributing to culture and engagement initiatives
Requirements:
Strong HR generalist capability with experience handling recurring and moderately complex people matters
Working knowledge of HR processes, policies, and employment law principles, with the ability to apply them pragmatically
High attention to detail with strong organisational and prioritisation skills
Clear and confident communication skills, able to translate policies and decisions into practical guidance for stakeholders
Ability to operate independently while collaborating effectively across teams and functions
Bachelor’s degree or equivalent practical experience in Human Resources or a related field
4–6+ years’ experience in HR advisory, people operations, or a similar generalist role, aligned with IC4 expectations
Experience using HRIS platforms, collaboration tools, and people reporting dashboards