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Peer Recovery Specialist

firsthandcares.com Logo

firsthand

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Location:
United States, Richmond

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Category:
Health and Beauty

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Contract Type:
Not provided

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Salary:

22.00 USD / Hour

Job Description:

firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health. The firsthand Guide is a critical role in our peer-led model, responsible for outreach, engagement, and ongoing support of individuals living with serious mental illness to achieve and maintain behavioral and physical health and wellness.

Job Responsibility:

  • Perform community outreach to individuals with serious mental illness, including visiting their homes and other locations within the local community where they spend time
  • Empower individuals to identify and pursue their personal recovery goals by modeling and teaching safe and healthy coping strategies
  • Engage in care coordination to identify health related social needs and connect individuals with local resources to address needs
  • Assist with gathering information required for obtaining benefits and services and facilitate warm hand-offs to other team members for assistance in navigating SSI/SSDI benefits and self-management support
  • Address immediate follow-up needs identified by care team providers such as hospital post-discharge follow-up and support
  • Promote and monitor individuals' adherence with their care plan and provide motivational interviewing to support medication and treatment adherence

Requirements:

  • Empathy, compassion, and approachability
  • A flexible, growth mindset
  • Excellent listening, communication, and interpersonal skills
  • Personal knowledge of recovery
  • Patience and persistence
  • Desire to help people in need and support their path to wellness
  • Comfort working as part of a multidisciplinary team
  • Intermediate computer skills
  • Lived experience with SMI and/or SUD
  • Qualified as a Community Health OR eligible and willing to complete coursework within first 3 months and pursue certification as soon as possible but no later than 1 year of employment
  • Ability to operate a vehicle including a driver’s license that is active and in good standing
  • must be eligible to drive under Company insurance policy
  • Intermediate working knowledge using Google Workspace Programs specifically Gmail, Sheets, and Docs
  • Exceptional communication & interpersonal skills with the ability to build rapport with internal and external customers and stakeholders
  • Decision making skills regarding own work approach/priorities, and work assignments, standards and resources
  • Ability to multi-task and work in a very fast-paced environment
  • Strong understanding and respect of all cultures and demographic diversity

Nice to have:

  • Prior experience performing direct in-person outreach and engaging individuals with SMI
  • Currently holds Peer Recovery Specialist Certification
  • Expertise in recovery education and coaching
  • Knowledge of a whole health approach to peer support
  • Knowledge of a trauma-informed approach to peer support
  • Knowledge of local community resources, behavioral health system, and criminal justice system, including mental health and drug courts
  • Desire to learn more about a broad range of health conditions
What we offer:
  • Equity (or a special incentive program for clinical roles) and performance bonus potential
  • Physical and mental health, dental, vision
  • 401(k) with a match
  • 16 weeks parental leave for either parent
  • 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond)
  • Supportive and inclusive culture

Additional Information:

Job Posted:
December 08, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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