PDS Cluster Head MEA

• Define and communicate Platforms and Data Services strategic roadmap and value proposition clearly with clients, our sales teams, and partners on an ongoing basis
• Lead and manage the process for evaluating and optimizing digital banking delivery and effectiveness
• Drive and own the Platforms and Data Services priorities for MEA, through a deep understanding of client and market requirements, along with building and implementing a pricing framework for Digital Platforms for the region and drive annuity fee revenue growth
• Ensure compliance with key MEA regulations and optimize regulatory change via periodic interactions with key regulators in countries
• Analyse and anticipate future regulatory requirements in the region based on developments in other regions
• Drive product commercialization working with Sales and Relationship teams to propel strong client adoption of existing and new capabilities
• Ensure seamless client onboarding, transaction execution and servicing experience
• Gather market and client feedback across all MEA countries and continue to enhance proposition
• Promote and maintain digital security for both clients and the bank
• Implement transformational initiatives to optimize resource capacity and promote organisational efficiency
• Ensure timely review and response to client experience and production incidents
• Champion key client experience requirements and emerging market trends identified
• Deliver regular Business Review reporting representing PDS in the MEA cluster, focusing on progress and risks to commercialisation targets and OKRs

• Minimum of 12 years’ experience working in transaction banking or in any digital business
• Strong executive presence and communication skills, with demonstrable experience of presenting to clients, including at senior management level, on topics ranging across cash management, payments, digital banking and integration
• Experience of leading a multi-country platforms related strategy or digital transformation of business - preferred
• Technical knowledge of digital platforms and APIs or broader knowledge of Digital Transformation / Transformation mindset with the ability to think strategically to develop future vision for the business
• Agile / Scrum Product Owner certification would be a plus
• Execution spirit and entrepreneurial skills
• Strategy and execution skills to prioritize areas of focus while also driving implementation in a large, global, and matrixed environment
• A high level of personal integrity with a proven dedication to excellence and leadership in managing a diverse team with the ability to motivate and influence their performance
• Ability to build rapport and work closely with key senior stakeholders and partners within and outside the business
• Proven track record in working with data and using data to inform decisions
• Proven track record of success in positions requiring financial and commercial acumen
• Ability to attract and retain top talent internally and from the industry
• Energetic leader who inspires others to the mission, cultivates partnerships and uses exceptional interpersonal skills to influence and build consensus
• Ability to exercise initiative, take ownership, problem identification, problem solving and independent decision making
• Exhibit flexibility, creativity and innovation while also retaining focus on detail and comprehensiveness of content
• Experience of leading product engagement with audit functions, and direct dealing with regulators, central banks and industry organisations
• Participation in industry forums and events, presenting or publishing thought leadership

Agile / Scrum Product Owner certification

• Exposure to the deployment of the latest technology
• Opportunity to lead, support and drive significant digital transformation of our clients’ businesses
• Build product development and product management skills in a horizontal and end-to-end manner
• Develop skills in product development, business management, P&L management, and risk & control
• Opportunity to work with colleagues and partners across Citi’s global network in commercialization of PDS solutions
• Build relationships with clients and external partners
• High-profile role with an opportunity to lead the digital agenda for the business