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Activities that involve Manual & Semi-automated Payments, Bills, Voice authorization etc. would fall under this job role. The purpose is to continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA’s).
Job Responsibility:
Handling all queries accurately to achieve agreed quality standards and targets, including e-mail/ queries related to process, regular monitoring of queues
Processing (input or control, monitoring, approval) of payment orders from HSBC customers: outgoing/incoming, domestic/international, return of funds, cover matching management, etc.
Ensuring that all tasks are completed in accordance with established procedures and standards
Proactively escalating to the line Manager any issues/transactions that would impact service delivery or potential loss to the bank, Identifying and escalate potential showstoppers
Providing callback authorization for manual payments
Providing practical training and support for new joiners/cross-trained staff
Acting as team worker
Requirements:
Payments or Finance experience and knowledge would be an asset
Commercial orientation combined with a customer driven approach
At least communicative English language skills (B2 – minimum)
Hebrew or another language as an asset
Strong interpersonal skills and communications skills, analytical reasoning capabilities
Ability to work within international environment as well under time pressure
Working in shifts (between 8:00 till 18:00)
Willingness to work in accordance with a business calendar (some processes require the delivery of services during Polish holidays and on Sundays)
Willingness to support weekend testing if needed (in case of system changes requiring the PVT tests)
Nice to have:
Hebrew or another language as an asset
What we offer:
Variable pay
Comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance
Additional bonuses for recognition awards
Multisport card
Private medical care
Life insurance
One-time reimbursement of home office set-up (up to 800 PLN)