Payments Operations – Chargebacks Lead Job at Global-e (Petah Tikva)

Head of Payments Operations

PhorestPay is one of the fastest-growing and most strategically important parts ...

Location

Ireland

Salary:

Not provided

Phorest

Expiration Date

Until further notice

Requirements

10+ years in payments, fintech, or risk, including senior leadership experience
Deep expertise in payments processing, merchant acquiring, fraud/chargebacks, and compliance across multiple regions
Proven ability to design and scale global operating models in fast-growing environments
Highly data-driven with strong KPI design and analytical decision-making
Strong stakeholder leader and excellent collaborator with the ability to influence without authority and inspire cross-functional alignment
A people-first values-led leader who develops talent, builds future leaders, and nurtures a collaborative, high-trust team culture
Strategic Leadership and strong executive presence, balancing customer experience, aligning risk and commercial outcomes

Job Responsibility

Set the global payments & risk operations strategy, ensuring reliability, compliance, and best-in-class customer experience across all regions
Lead, mentor, and grow a team of payments operations specialists, fostering a high-trust, high-performance culture
Influence and uplift regional teams through strong cross-functional relationships, coaching, and clear operating expectations
Collaborate deeply with Product, R&D, and Customer Operations to embed payments and risk into the full customer journey
Build a data-driven operational framework that improves resilience, efficiency, and regional capability
Own and manage strategic relationships with key payments partners (e.g., Stripe), managing contracts, performance, and governance
Accountable for global operational performance across key metrics such as: Merchant onboarding (e.g., Time to First Transaction, adoption/attach rate), Fraud & risk outcomes (fraud rate, chargebacks, revenue protection), Payment reliability & efficiency (success rates, automation adoption, incident reduction), Customer experience indicators (payments-related VoC themes and issue resolution)
Lead: Global incident management and operational governance, Continuous improvement, automation, and workflow optimisation, Accuracy, accessibility, and analytical use of payments data, Strategic initiatives that keep PhorestPay ahead of industry and regulatory trends

What we offer

private healthcare
2 Wellness Days
an employee assistance program
a free online GP service
competitive Compensation
an Employee Share Purchase Scheme
Pension
Life Assurance
Income Protection
a bike to work scheme

New

Fintech Operations Director

This is a critical leadership role for the Fintech organization at Mews. As we e...

Location

Salary:

Not provided

Mews

Expiration Date

Until further notice

Requirements

8+ years’ experience in operational leadership within payments, fintech or regulated financial services, ideally in a high-growth environment
Proven ownership of payment operations end-to-end: settlements, reconciliation, exceptions and dispute management
Experience leading fraud and first-line compliance teams (KYC/KYB, transaction monitoring, sanctions, investigations) in a regulated context
Track record of using data, automation and modern tooling (including AI where relevant) to improve processes and scale operations efficiently
Strong understanding of payment rails and fraud/monitoring tools, and comfort working across multiple jurisdictions and regulatory regimes
Demonstrated ability to build and lead teams of ~15+ people, including managers, with clear expectations, feedback and development paths
Excellent stakeholder management and communication skills – able to work closely with Product, Engineering, Risk, Compliance and Finance, and explain complex topics simply
High integrity, risk-aware mindset, and comfort operating both strategically and hands-on, especially in ambiguous or high-pressure situations

Job Responsibility

Own and execute the overall fintech operations strategy, ensuring payments, fraud and first-line compliance can scale with our growth
Lead day-to-day payment operations across all rails (cards, SEPA, APMs, wallets), including settlements, reconciliation, exceptions and incident management
Oversee first-line fraud and risk operations – rule design, monitoring and investigations – and drive initiatives that reduce losses while protecting customer experience
Run chargeback and dispute operations, improving recovery rates and keeping scheme and acquirer metrics within agreed thresholds
Lead first-line compliance operations (KYC/KYB, transaction monitoring, sanctions screening, ongoing reviews), partnering with second-line teams on policies, controls and audits
Build and develop a high-performing 15–16 person team (via four direct reports), setting clear priorities, expectations and growth paths
Drive continuous improvement and automation across tools, processes and workflows, using data and KPIs to prioritise what to fix first
Act as a senior operational counterpart to Product, Engineering, Risk, Compliance, Finance and Customer teams on new products, markets and initiatives

What we offer

Participation in our company share program
Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)
Unlimited paid holiday
Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy
Relocation options available after 1 year
Monthly "EDGE" time - dedicated to Explore, Develop, Grow, and Elevate yourself
Flexible, hybrid working options
One-off home office setup budget to make your workspace your own
Monthly working-from-home and healthcare allowances (where local healthcare benefits are not in avaliable)
Regional healthcare coverage

New

Fintech Operations Director

This is a critical leadership role for the Fintech organization at Mews. As we e...

Location

United States

Salary:

196000.00 - 250000.00 USD / Year

Mews

Expiration Date

Until further notice

Requirements

8+ years’ experience in operational leadership within payments, fintech or regulated financial services, ideally in a high-growth environment
Proven ownership of payment operations end-to-end: settlements, reconciliation, exceptions and dispute management
Experience leading fraud and first-line compliance teams (KYC/KYB, transaction monitoring, sanctions, investigations) in a regulated context
Track record of using data, automation and modern tooling (including AI where relevant) to improve processes and scale operations efficiently
Strong understanding of payment rails and fraud/monitoring tools, and comfort working across multiple jurisdictions and regulatory regimes
Demonstrated ability to build and lead teams of ~15+ people, including managers, with clear expectations, feedback and development paths
Excellent stakeholder management and communication skills – able to work closely with Product, Engineering, Risk, Compliance and Finance, and explain complex topics simply
High integrity, risk-aware mindset, and comfort operating both strategically and hands-on, especially in ambiguous or high-pressure situations
To be eligible for this position, you must be based in one of the following US states: Arizona, California, Colorado, Florida, Georgia, Illinois, Kansas, Massachusetts, Montana, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin

Job Responsibility

Own and execute the overall fintech operations strategy, ensuring payments, fraud and first-line compliance can scale with our growth
Lead day-to-day payment operations across all rails (cards, SEPA, APMs, wallets), including settlements, reconciliation, exceptions and incident management
Oversee first-line fraud and risk operations – rule design, monitoring and investigations – and drive initiatives that reduce losses while protecting customer experience
Run chargeback and dispute operations, improving recovery rates and keeping scheme and acquirer metrics within agreed thresholds
Lead first-line compliance operations (KYC/KYB, transaction monitoring, sanctions screening, ongoing reviews), partnering with second-line teams on policies, controls and audits
Build and develop a high-performing 15–16 person team (via four direct reports), setting clear priorities, expectations and growth paths
Drive continuous improvement and automation across tools, processes and workflows, using data and KPIs to prioritise what to fix first
Act as a senior operational counterpart to Product, Engineering, Risk, Compliance, Finance and Customer teams on new products, markets and initiatives

What we offer

Participation in our company share program
Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)
Unlimited paid holiday
Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy
Relocation options available after 1 year
Monthly "EDGE" time - dedicated to Explore, Develop, Grow, and Elevate yourself
Flexible, hybrid working options
One-off home office setup budget to make your workspace your own
Monthly working-from-home and healthcare allowances (where local healthcare benefits are not in avaliable)
Regional healthcare coverage

Fulltime

Director of Operations

You will lead a global, remote effort to build and scale the operational backbon...

Location

Isle of Man

Salary:

Not provided

Van Kaizen

Expiration Date

Until further notice

Requirements

Senior operations leadership in casino, sportsbook, crypto gaming, or sweepstakes
Expertise in KYC/AML, fraud, compliance, risk, casino and sportsbook exposure, payments, and crypto custody
Hands‑on experience with risk, identity, and crypto tools such as Greco, Seon, GeoComply, ShuftiPro/SumSub, Fireblocks, Level1, and Chainalysis/TRM
Experience scaling startups or high‑growth operators
understanding of Gen Z behavior, entertainment UX, and creator‑driven acquisition
Highly structured, analytical, hands‑on, proactive, and calm under pressure
able to make high‑stakes decisions quickly
Excellent collaboration and communication
comfortable in fast‑paced, culturally diverse environments
Comfortable working in a globally remote team and across multiple time zones

Job Responsibility

Build and optimize operational systems: payments, crypto, fraud, KYC/AML, support, VIP ops, responsible gaming, withdrawal flows, and creator operations
Implement SOPs, workflows, dashboards, and incident protocols
ensure readiness for new features, global rollouts, creator campaigns, missions, and high-traffic moments
Provide regulatory, legal, and compliance leadership
define what is legal and compliant for campaigns and messaging across regions
review product features and marketing claims
Manage risk, fraud, AML, and exposure for casino and sportsbook
set limits on bets and jackpots
monitor payout ratios and risk signals
Oversee payments and crypto operations

What we offer

Flexible work
a clear path for growth
the chance to impact a launch that blends entertainment, crypto, and sweepstakes experiences

New

Senior Analytics Manager - Payments and Identity

As Senior Analytics Manager, Payments & Identity, you will be the senior analyti...

Location

United States; Canada; Mexico , San Francisco; Atlanta; Austin; Boston; Chicago; Dallas; Denver; Houston; Jacksonville; Los Angeles; Miami; New York City; Phoenix; Portland; Sacramento; Salt Lake City; San Diego; Seattle; Washington, D.C.; Ottawa; Toronto; Vancouver; Mexico City

Salary:

121000.00 - 228500.00 USD / Year

Scribd

Expiration Date

Until further notice

Requirements

7+ years of experience in analytics (for example product, payments, or platform analytics), ideally in a subscription or consumer environment, with a track record of leading high-impact work end to end
Deep, hands-on domain expertise in payments and identity, including authorization and settlement, retries and dunning, decline reasons, fraud and chargebacks, identity and authentication flows, and evaluating payment service providers on both performance and cost
Experience leading or managing analysts, including setting direction, reviewing complex work, and developing others
Strong technical toolkit: advanced SQL
experience with a programming language such as Python or R
and comfort working with modern data warehouses and observability tools (for example Databricks and Datadog)
Deep experience with BI tools such as Looker, including designing and maintaining performant, cost-conscious dashboards that teams can safely use for self-serve decision-making
Experience with payments and subscription analytics (for example authorization and settlement rates, bill-through, recapture, passive churn, payment service provider volume share, LTV, unit economics) and lifecycle or cohort analysis
Experience with experimentation and event instrumentation for billing, payments, or identity flows, including defining success metrics, working with experimentation platforms such as StatSig, and producing clear experiment readouts and narratives for senior audiences
Excellent communication and stakeholder management skills, with a track record of translating complex analyses into clear, concise stories and influencing senior partners across product, engineering, finance, and operations

Job Responsibility

Lead end-to-end analytics for the payments lifecycle, including authorization and settlement, retries and dunning, recapture, passive churn, and bill-through, and tie these metrics directly to subscriber, revenue, and unit economics outcomes
Develop and own the core Payments KPI framework (for example Payment Success Rate, authorization and settlement rates, payment service provider volume share, cost per transaction, cost of ownership, fraud and chargeback guardrails) and use it to guide strategy and vendor decisions
Lead analytics for Identity flows, including account creation, authentication, login and signup friction, error and lockout rates, dormant account behavior, and identity risk and safety metrics, and build the initial analytics foundation and metrics framework for the Identity squad
Build and maintain reliable dashboards and reporting that provide a holistic view of Payments & Identity health, designed with performance, cost, and self-serve use in mind, primarily using Looker and Databricks
Partner with Product, Engineering, Finance, and Operations on payments & identity strategy, routing and configuration changes, fraud controls, billing changes, and other key initiatives, quantifying tradeoffs across revenue, cost, risk, and customer experience
Drive instrumentation, observability, and data quality for Payments and Identity by defining event and data requirements, partnering with engineering on tracking and monitoring, and putting in place checks and alerts for key flows and metrics
Collaborate with Data Platform and Data Engineering on data models that make Payments and Identity data easier to query, debug, and monitor, and that support fast experimentation and operational reporting
Manage and mentor analysts (starting with a payments-focused analyst), providing coaching, feedback, and review, and helping define best practices for Payments & Identity analytics

What we offer

Healthcare Insurance Coverage (Medical/Dental/Vision): 100% paid for employees
12 weeks paid parental leave
Short-term/long-term disability plans
401k/RSP matching
Onboarding stipend for home office peripherals + accessories
Learning & Development allowance
Learning & Development programs
Quarterly stipend for Wellness, WiFi, etc.
Mental Health support & resources
Free subscription to the Scribd Inc. suite of products

Fulltime

New

Senior Product Manager, Payments

As a Senior Product Manager for Payments, you’ll own the vision, strategy, and e...

Location

United States , New York

Salary:

170000.00 - 215000.00 USD / Year

Clear

Expiration Date

Until further notice

Requirements

6+ years of product management experience, ideally owning payments, fintech, transaction systems, or high-integrity platform components
Demonstrated experience evaluating and integrating with multiple PSPs, fraud vendors, billing systems, tax engines, and accounting tools
Proven ability to optimize payment routing using data-driven logic across processors, regions, and payment types
Deep understanding of payment processing, authorization flows, payment gateways, subscription billing, risk/fraud concepts, and reconciliation
Experience delivering user-facing and partner-facing features tied to revenue, trust, or financial accuracy
Skilled at partnering with Engineering, Finance, Risk, Security, and Operations to ship reliable, compliant, and scalable payment capabilities
Comfortable navigating complex regulatory environments and translating compliance into intuitive user experiences and platform-level controls
Strong cross-functional leadership and ability to drive progress through ambiguity from vision to detailed execution
Ability to think beyond the immediate roadmap and articulate a multi-year payments vision aligned with CLEAR’s broader platform strategy
Excellent communication skills, able to explain technical or regulatory payment concepts to both technical and non-technical stakeholders

Job Responsibility

Define and own the product strategy and roadmap for CLEAR’s payments platform spanning payment acceptance, billing, refunds, risk & fraud mitigation, reconciliation, compliance, and platform reliability
Lead the development and enhancement of core payment systems in partnership with Engineering, Finance, Security, and Operations to ensure accuracy, robustness, and seamless user experiences
Design and deliver scalable, compliant payment flows that support CLEAR’s consumer subscriptions, partner programs, and new business lines
Improve payment success rates, reduce risk, and optimize costs through experimentation, vendor selection, routing logic, and friction-reducing UX
Translate regulatory, compliance, and tax requirements (e.g., PCI, PSD2/SCA, chargeback rules) into product features and platform safeguards
Define and evolve reporting and reconciliation capabilities to ensure financial accuracy, reduce operational burden, and enable real-time visibility into payment health
Partner cross-functionally with Engineering, Finance, Risk, Customer Experience, GTM, and Legal to deliver high-quality, compliant, and resilient payment solutions
Establish clear KPIs and success metrics such as authorization rate, fraud rate, cost of payments, and payment-related NPS and use them to inform prioritization, iteration, and impact storytelling
Develop a framework for scaling payment operations, ensuring tools, dashboards, and workflows exist for finance, customer experience, and risk teams to operate efficiently
Develop a holistic view of the payment funnel—from attempted payment through settlement—and use cohort analysis, A/B testing, and segmentation to drive improvements

What we offer

Comprehensive healthcare plans
Family-building benefits (fertility and adoption/surrogacy support)
Flexible time off
Annual wellness stipend
Free OneMedical memberships for you and your dependents
A CLEAR Plus membership
A 401(k) retirement plan with employer match
Catered lunches every day
Fully stocked kitchens
Stipends and reimbursement programs for well-being and learning & development

Fulltime

Director, Global Payments

The Director of Global Payments at Lucid Software leads the strategic innovation...

Location

United States , Salt Lake City

Salary:

160000.00 - 240000.00 USD / Year

EdTech Jobs

Expiration Date

Until further notice

Requirements

7+ years of experience in Global Payments, FinTech, or Payment Operations, with at least 3+ years in a leadership role
Proven track record managing payments for high-volume, global B2C subscription models as well as complex B2B/Enterprise billing requirements
Deep, hands-on experience implementing local acquiring and APMs (e.g., SEPA, Pix, digital wallets) across EMEA, APAC, and LATAM
Direct experience working in a Product-Led Growth environment where payments are leveraged as a growth lever for user expansion
Demonstrated experience navigating or leading the transition from billing-led routing to advanced Payment Orchestration or multi-processor environments
Expert understanding of the global regulatory landscape, including PCI-DSS, PSD3, SCA, and local data residency requirements
Background in managing payments for a freemium-to-paid SaaS model at a significant global scale
Exceptional ability to translate complex payment data into actionable insights for stakeholders ranging from technical engineers to executive leadership

Job Responsibility

Define and execute the roadmap for global payment performance
Lead the evaluation and implementation of Alternative Payment Methods (APMs) to increase conversion in international markets
Own the health of the payment funnel
Monitor and improve authorization success rates
Drive revenue retention by optimizing dunning logic, retry strategies, and leveraging modern payment tools
Partner with Digital Marketing and Product to ensure a frictionless self-serve checkout experience
Collaborate with Finance and Sales to ensure our payment stack supports the complexity of B2B transactions
Architect a balanced risk management framework that minimizes chargebacks and card testing attacks
Act as the primary owner for all global payment processors and FinTech partners
Evaluate our current 'hub and spoke' architecture and build the business case for future-state tooling

Fulltime

Lead Fraud Operations Analyst

As the Lead Fraud Operations Analyst at Apollo, you’ll be the hands-on technical...

Location

United States

Salary:

92000.00 - 125000.00 USD / Year

Apollo.io

Expiration Date

Until further notice

Requirements

5+ years of experience in fraud operations, trust & safety, or security operations roles
Strong SQL proficiency (joins, CTEs, aggregates)
familiarity with Python and data visualization tools
Experience reviewing or debugging application code (Ruby preferred), using tools like Cursor, GitHub Copilot, or IDEs for root-cause exploration
Familiarity with payment systems (chargebacks, disputes, ACH) and the associated fraud lifecycle
Understanding of fraud detection models and risk-scoring logic
experience configuring or auditing rule-based systems
Demonstrated ability to lead investigations independently, prioritize in ambiguity, and deliver results across multiple teams
Exceptional written and verbal communication skills
capable of translating technical detail into operational action

Job Responsibility

Lead Fraud Operations and Investigations
Act as the primary escalation point for complex fraud and abuse investigations across Apollo’s ecosystem
Perform root-cause analysis of new exploit behaviors, account takeovers, transactions, and scaled abuse events using data queries (SQL, Python), system logs and testing
Conduct forensic investigations into fraud model classifications, rule bypasses, and external abuse tool behaviors
Build and maintain investigation frameworks that allow rapid detection and classification of fraud patterns
Develop and Optimize Fraud Detection Systems
Configure, tune, and evaluate rules-based and model-driven fraud detection systems (e.g., Stripe Radar, Signified, or internal models)
Collaborate with Engineering to enhance fraud detection logic and event pipelines
identify and close systemic gaps through code- or model-level feedback loops
Use Cursor or equivalent AI-assisted dev tools to review Ruby-based backend logic, reverse-engineer fraud actor patterns, and suggest mitigations

What we offer

equity
company bonus or sales commissions/bonuses
401(k) plan
at least 10 paid holidays per year, flex PTO, and parental leave
employee assistance program and wellbeing benefits
global travel coverage
life/AD&D/STD/LTD insurance
FSA/HSA and medical, dental, and vision benefits

Fulltime

Payments Operations – Chargebacks Lead

Global-e

Location:
Israel , Petah Tikva

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 05, 2026

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