Payments & Banking Support Analyst

Reporting to the Senior Manager - Technology Retail Services (TRS) Payments & Banking Platform Management, you will be responsible for keeping our Payment and Banking Platform stable, secure, and ready for daily use across our national retail network. You will manage complex production issues, protect service availability, and ensure the national PINpad fleet and supporting infrastructure remain healthy through deep technical support, proactive environment maintenance and disciplined change control. You will strengthen incident response by guiding Level 1 and Level 2 teams, partnering with vendors, and resolving issues that impact service quality. You will also maintain the currency and compliance of our core production environments, managing system configuration, release preparation, security updates, and asset accuracy. As part of the team, you will support new software releases, test changes before rollout and provide clear operational insight to engineering and product teams.