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Payment Operations Specialist

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Easygo Gaming

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Location:
Australia, Melbourne

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Category:
Finance

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Contract Type:
Not provided

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Salary:

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Job Description:

Dive into the world of payments here at Easygo, with a curious mind and a vigilant eye. Joining us as a Payment Operations Specialist will bolster your career as you will initially be an individual contributor helping Easygo transition into a hypergrowth phase as we expand our brands/products into more regulated global markets. Become an integral part of a growing Payments team where bringing ideas to the table is encouraged and the opportunity to take full ownership of projects will be supported.

Job Responsibility:

  • Payment Monitoring & Issue Resolution: Monitor customer deposits and withdrawals to ensure uptime, accuracy and speed. Identify, investigate, and resolve payment-related issues, ensuring minimal disruption to customers
  • Payment Journey Optimisation: Collaborate internally and externally to improve deposit and withdrawal experience and performance, troubleshoot technical issues, and suggest improvements to streamline payment processes
  • Payment Support: Provide expert assistance to customer support and payment support regarding payment issues, including transaction disputes, failed or missing payments, and general deposit and withdrawal-related inquiries
  • Data Analysis & Reporting: Track payment trends, monitor transaction data for anomalies, and generate reports to help optimise payment strategies. Analyse payment success rates, transaction volume, and customer feedback to identify areas of improvement
  • Vendor & Partner Management: Liaise with third-party payment processors and service providers to resolve issues, and ensure high deposit and withdrawal acceptance rates
  • Process Improvement: Continuously assess and implement process improvements, both within the team and in collaboration with other departments, to improve payment processing efficiency and customer satisfaction
  • Documentation & Training: Develop and maintain documentation for payment processing workflows, troubleshooting guides, and operational procedures. Train new team members on payment systems and processes

Requirements:

  • Dynamic ability to adapt within an extremely fast-paced working environment
  • Critical thinking/problem-solving capabilities
  • High-level communication skills
  • Stakeholder management/engagement capabilities
  • Strong analytical skills with experience in evaluating payment conversion rates and costs
  • Familiarity with a variety of online payment aggregators, platforms, and gateway services
  • Ability to strategise and implement payment and fraud systems on a global scale
  • Proficiency with Microsoft Excel

Nice to have:

  • Familiarity with the regulatory landscape of online payments and fraud in various regions
  • Experience in the Payments industry, Gambling industry, E-commerce industry (Global), Online retail (Payments), Fintech or with PSPs (Payment Service Providers)
  • Bachelor's or Master’s degree in Business, IT or a related field
What we offer:
  • In-house baristas serving free coffee, tea, fresh juices, and smoothies
  • Daily catered breakfast and regular company-wide events
  • Snack walls and drink fridges on every floor
  • Fun /modern office spaces with pool tables, table tennis, gaming consoles, and an F1 simulator
  • Access to our Employee Assistance Program for you and your loved ones
  • 9,000+ courses on our Learning & Development platform
  • One paid volunteer day per year
  • Weekly Wednesday massages by professional masseuses
  • Team budgets for lunches and activities to celebrate achievements
  • Social sports teams and participation in Corporate Games
  • Easygo branded swag
  • Birthday and work anniversary gift vouchers, plus a chance to win prizes
  • Company-wide talks with key partners such as Everton FC and Team Sauber in Formula 1
  • Office visits from big-name streamers
  • Meet Ambassadors like Alex Pereira, Israel Adesanya
  • Ballots for exclusive tickets to events like Formula 1, UFC, and more sporting and music events

Additional Information:

Job Posted:
December 08, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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