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Patient Services Worker Leads are responsible for a variety of specialized duties related to the receipt, interpretation, and follow-through of patient diet orders in hospital and long-term care settings. Acts as a liaison between the patient, the Food and Nutrition Services Department, and Nursing Services. Helps train and support other Patient Services Workers.
Job Responsibility:
Delivers and collects patient trays during meal service
Delivers nourishments and/or snacks to patients as ordered by physician/dietitian in a timely manner
Visits patients to introduce the services of the Food and Nutrition Services Department
May obtain food preferences/dislikes from patients and/or family members
Communicate all patient food needs to the appropriate area of the Food and Nutrition Services Department
Ensures that nutrition diet care orders are provided to the patient by offering appropriate menu selections
Maintains and adheres to all sanitation standards by following assigned cleaning schedules
Completes other sanitation tasks as assigned by the Supervisor/Relief Supervisor
Train and support Patient Services Workers in their roles supporting patients / residents
Inventories and re-stocks pantries, refrigerator, and freezers on assigned unit(s)
Maintains temperature logs for unit refrigerators and freezers
Understands therapeutic diets using established protocols and seeks assistance from Supervisor or Dietitian if an error is observed
Assists the clinical staff in ensuring all patients' basic nutrition care needs are met
Requirements:
Experience as a Patient Services Worker required
Demonstrates interpersonal and communication skills, both written and verbal
Requires strong organizational skills, accuracy, and attention to detail
Must be able to speak, read, and write English
Bilingual abilities preferred, but not required
This role may have physical demands including but not limited to lifting, bending, pushing, pulling and/or extended standing or walking
This role may also require uniforms and/or usage of Personal Protective Equipment (PPE)