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The Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process to ensure appropriate reimbursement for services rendered.
Job Responsibility:
Employing excellent customer service skills
Ensuring a positive patient experience throughout the registration process
Appropriate patient identification
Collecting accurate and thorough patient demographic data
Obtaining insurance information and verifying eligibility and benefits
Determining and collecting patient financial liability
Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance
Adhering to the organization's policies and procedures for resolution of patient financial liability
Serving as an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities
Requirements:
1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles
Thorough understanding of insurance policies and procedures
Working knowledge of medical terminology
Able to perform basic mathematics for payment calculation
Experience in requesting and processing financial payments
Intermediate to advanced computer skills
Knowledge of charity care programs as well as the various government and non-government programs preferred
What we offer:
Medical, prescription drug, dental, vision plans
Life insurance
Paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually)
Tuition reimbursement
Retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings