Patient Engagement Customer Service Representative

• Respond promptly to inbound calls, addressing patient inquiries and concerns with professionalism and empathy
• Make outbound calls to follow up on patient needs and provide timely updates
• Accurately process and manage order entries, ensuring all details are documented correctly
• Collaborate with team members to resolve customer issues and provide solutions
• Maintain a thorough understanding of company policies and procedures to deliver consistent and accurate information
• Utilize call center tools and systems to track and manage customer interactions
• Uphold a high standard of service quality to enhance the patient experience
• Identify opportunities for process improvements to streamline customer service operations
• Communicate effectively with patients, healthcare providers, and internal teams to ensure a cohesive approach
• Adhere to company guidelines and compliance standards in all interactions

• Previous experience in a customer service or call center role is required
• Strong verbal and written communication skills, with the ability to handle inquiries professionally
• Proficiency in managing both inbound and outbound calls
• Familiarity with order entry systems and processes
• Strong organizational skills and attention to detail
• Ability to work effectively in a fast-paced and dynamic environment
• Demonstrated problem-solving skills and a commitment to excellent customer support

Knowledge of the healthcare industry is a plus but not mandatory

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan
• free online training