Patient Coverage Representative Job at Advocate Health Care (Oak Brook)

Patient Service Representative

Responsible for greeting patients, and performs a variety of clerical tasks incl...

Location

Salary:

Not provided

Greater Baden Medical

Expiration Date

Until further notice

Requirements

High School diploma, GED, or equivalent certificate of competency and completion of a vocational program related to the specified work experience
High School diploma, GED, or equivalent certificate of competency and two (2) to five (5) years of work experience in specified health care trade
Accountability
Communication
Customer Focus
Organization
Time Management
Ability to read and interpret written or verbal documents and instructions
Ability to speak effectively to patients, employees and/or stakeholders
Must be able to drive between Greater Baden Medical Services, Inc. locations

Job Responsibility

Greets patients, family members, and visitors determining services and/or other needs that are required
Monitors waiting area
Assists new patients in the completion of their registration information
Opens medical records for new patients
Reviews with patient their insurance coverage or eligibility for other programs including sliding scale fee
Establishes a separate file for patients applying for sliding scale fee
Collects and processes patient demographic, financial, diagnoses and procedure code information with accuracy
Review third party coverage and payment arrangements available with patients
Inputs incoming payments and other data into system
Notifies the Medical Assistant that the patient has arrived

What we offer

Medical
Dental
Vision
Retirement (401k)
Long Term Disability
Accidental Death and Dismemberment
Life Insurance
Flexible Spending Account
Paid Time Off
Floating Holidays

Fulltime

Bi-Lingual Patient Service Representative

Responsible for greeting patients, and performs a variety of clerical tasks incl...

Location

United States

Salary:

Not provided

Greater Baden Medical

Expiration Date

Until further notice

Requirements

High School diploma, GED, or equivalent certificate of competency and completion of a vocational program related to the specified work experience
High School diploma, GED, or equivalent certificate of competency and two (2) to five (5) years of work experience in specified health care trade
Ability to speak effectively to patients in Spanish
Ability to drive between Greater Baden Medical Services, Inc. locations

Job Responsibility

Greets patients, family members, and visitors determining services and/or other needs that are required
Assisting patients with translations upon check-in for appointments and/or assistance with completion of paperwork, explanation of services and or follow up information
Monitors waiting area
Assists new patients in the completion of their registration information
Opens medical records for new patients including appropriate consent and clinical forms
Reviews with patient their insurance coverage or eligibility for other programs including sliding scale fee
Establishes a separate file for patients applying for sliding scale fee
Reviews documentation presented by patients
Collects and processes patient demographic, financial, diagnoses and procedure code information with accuracy
Review third party coverage and payment arrangements available with patients

What we offer

Medical
Dental
Vision
Retirement (401k)
Long Term Disability
Accidental Death and Dismemberment
Life Insurance
Flexible Spending Account
Paid Time Off
Floating Holidays

Fulltime

Patient Service Representative

The Patient Service Representative will be the first point of contact for patien...

Location

United States , Milwaukee

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in answering inbound calls
Ability to handle authorizations
Experience with benefit functions
Familiarity with billing functions
Skill in interpreting and creating charts and graphs
Experience with the Epic System
Proficiency in using Epic Software

Job Responsibility

Facilitate patient check-in and registration
Handle inbound calls and queries
Utilize multiple software programs for data entry
Collaborate with medical professionals
Display empathy and build rapport with patients
Navigate through various health plans and insurance coverage details
Maintain a fast-paced work rhythm
Work closely with your team
Utilize the Epic System for managing patient records
Perform other related duties as assigned

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Patient Access Representative I – Insurance Verification

The Patient Access Representative I – Insurance Verification is responsible for ...

Location

United States , Tucson

Salary:

Not provided

Tucson Medical Center

Expiration Date

Until further notice

Requirements

One (1) year of experience in a healthcare setting preferred, especially in insurance verification or scheduling
Knowledge of insurance plans, medical terminology, and healthcare billing practices
Strong communication and customer service skills
Proficiency in EHR systems and payer verification tools
Ability to multitask in a fast-paced environment
Attention to detail and accuracy in data entry
Basic computer and office equipment proficiency

Job Responsibility

Verify insurance eligibility and benefits using electronic tools and payer portals
Obtain prior authorizations and document approvals in the registration system
Collect co-pays, deductibles, and outstanding balances
establish payment plans when needed
Explain insurance coverage, financial responsibility, and available financial assistance to patients
Register patients accurately, ensuring all demographic and insurance data is complete
Coordinate with clinical departments and physician offices to confirm procedure details and scheduling needs
Respond to patient inquiries regarding insurance, billing, and scheduling
Maintain accurate documentation of all verification and authorization activities
Reconcile daily cash drawer and ensure compliance with financial policies

Fulltime

Patient Access Representative

The Patient Access Representative serves as the first point of contact for all p...

Location

United States , Streetsboro

Salary:

15.00 - 22.46 USD / Hour

University Hospitals

Expiration Date

Until further notice

Requirements

High School Equivalent / GED
1+ years Customer Service
Exceptional communication skills with both patients and medical care providers to relay necessary information
Ability to juggle and prioritize multiple responsibilities and handle interruptions
Strong organizational skills
Problem-solving skills for scheduling conflicts, missing documentation and other issues
Attention to detail to ensure all patient information is accurate and available
Compassion to help patients and caregivers in difficult situations
Understanding of the importance of confidentiality
Basic knowledge of electronic health records and basic medical terminology

Job Responsibility

Checking patients in and/or out for medical visits
Answering the phone to address patient inquiries and scheduling appointments
Assists patients with enrolling and utilizing MyChart
Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration
Communicating information and important details to other medical care team
May contact insurance companies regarding coverage, preapprovals, billing and other issues
Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances
Assist with completion of various types of paperwork and forms
Effectively work EPIC workques, worklist and inbasket messages
Schedules referrals and follow-up visits

What we offer

healthcare
dental
vision
retirement plan options

Fulltime

Patient Service Representative I

Location

United States , Byron

Salary:

17.65 - 26.50 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

High School Diploma with 2 years of experience in either Patient Access or any of the following related experience
general physician office support or billing office, insurance office, hospitality, or call center (any industry)
Intermediate math skills acquired through classroom work or through work experience
Typing 25 WPM
Basic understanding of web-based systems, proficiency in data entry
Ability to prioritize and organize workload
Sophisticated interviewing, communication and negotiation skills
Independent decision making
Ability to work hours that verify based on needs of the organization including evenings, weekends and holidays
Ability to work as a team member

Job Responsibility

Responsible for performing all job duties in a way that conforms to our customer service philosophy and consistent with our "AIDET" standards
Greet and Acknowledge all patients and family members in a welcoming and prompt manner
Introduce the patient to our services, what they can expect while under our care
Utlize appropriate etiquette in all communications
Provide the patient with information on the likely time spent in the service area (duration) including time in registration and time in clinical service
Explain the nature of our work, why we ask for demographic, socio-economic, and financial information
Explain how we safeguard their information and use it to provide better care for them
Hand-patients off to the next area with a clear "thank you"
When creating new registrations for walk-in patients, responsible for the identifying insurance coverage, the benefits available, patient out-of-pocket expenses, and collecting co-insurance and co-payments
Collecting appropriate out of pocket expenses in accordance with policy

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Fulltime

Patient Relations Representative

Responsible for supporting patient rights and advocacy; coordinates the patient ...

Location

United States , Lewes

Salary:

53268.80 - 82576.00 USD / Year

beebe healthcare

Expiration Date

Until further notice

Requirements

Minimum of 5 years of hospital experience
Previous patient relations experience preferred
Advanced communication, customer service, interpersonal and problem solving skills a must
Proficient in Microsoft programs to include Word and Excel
Clear Communication Skills Both Written And Verbal
Knowledge Of Basic Computer Programs
Able To Keep Confidential Information Regarding Patients, Team Members
Able To Withstand Crisis Situations
Has Skills To Provides Customer Service To Patients, Team Members And Visitors
Experience In Grant Writing

Job Responsibility

Responsible for receiving patient complaints, completing the investigative process, reviewing with the appropriate department director or service chief, coordinates action plan and follow-up with the complainant
Responsible for the constant advocacy of the Patients Rights and Responsibilities
Is the resource for patients and staff regarding such rights
Supports the patient satisfaction survey process to include follow-up with patients upon request
Actively represents the patient and serves as their liaison with the healthcare team
Attends bi-weekly clinical rounds with active participation
Proactively visits patients to ensure their needs and level satisfaction are being met
Assists patients with the completion of Advance Directives
provides staff and community education on advance directives
Provides coverage in the absence of the Director

Fulltime

Patient Service Representative I Hospital-PRN

Location

United States , Trion

Salary:

20.80 - 31.20 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

High School Diploma with 2 years of experience in either Patient Access or any of the following related experience
general physician office support or billing office, insurance office, hospitality, or call center (any industry)
Intermediate math skills acquired through classroom work or through work experience
Typing 25 WPM
Basic understanding of web-based systems, proficiency in data entry
Ability to prioritize and organize workload
Sophisticated interviewing, communication and negotiation skills
Independent decision making
Ability to work hours that verify based on needs of the organization including evenings, weekends and holidays
Ability to work as a team member

Job Responsibility

Responsible for performing all job duties in a way that conforms to our customer service philosophy and consistent with our "AIDET" standards
Greet and Acknowledge all patients and family members in a welcoming and prompt manner
Introduce the patient to our services, what they can expect while under our care
Provide the patient with information on the likely time spent in the service area (duration) including time in registration and time in clinical service
Explain the nature of our work, why we ask for demographic, socio-economic, and financial information
Hand-patients off to the next area with a clear "thank you"
When creating new registrations for walk-in patients, responsible for the identifying insurance coverage, the benefits available, patient out-of-pocket expenses, and collecting co-insurance and co-payments
Collecting appropriate out of pocket expenses in accordance with policy
Uses electronic systems to confirm coverage while patient is present and discussing the findings with the patient
When working uninsured patients, screen for urgent status cases and follow charity procedure

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Parttime

Patient Coverage Representative

Advocate Health Care

Location:
United States , Oak Brook

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 14, 2026

Expiration:
February 15, 2026

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Location:United States , Oak Brook

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 14, 2026

Expiration:February 15, 2026

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Job Posted:
February 14, 2026

Expiration:
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