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Remote position supporting the Enteral Nutrition Center team by processing patient refill requests, ensuring documentation accuracy, and working with patient admissions to bring patients on services with the company.
Job Responsibility:
Process monthly patient refill requests
Ensure documentation is accurate before shipping orders
Process new patient orders and update electronic medical records
Answer incoming calls from patients, caregivers, branches and patient referral sources regarding nutrition therapy order status
Process prescription changes
Triaging calls to various departments
Verifying patient demographics and insurance information to ensure accurate shipment
Requirements:
Minimum one year experience working in a customer service environment
Experience with data entry
Experience working in Microsoft Office, specifically Excel, Outlook and Word
High School diploma or GED
Nice to have:
Home infusion or durable medical equipment (DME) experience
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