Patient Care Coordinator, CVS Health

Patient Care Coordinator

CVS Health

Location:
United States, Remote

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 31.30 USD / Hour

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Job Description:

Benefit Verification Specialist role working with Patient Intake Coordinators and insurance providers to verify coverage for in-home Enteral therapy for Coram's patients. Responsible for verifying insurance coverage and obtaining prior authorization information for both new and existing patients.

Job Responsibility:

Complete and document benefit verification review
Provides information on Enteral home infusion services
Comply with and adhere to all regulatory compliance areas, policies, and procedures, and 'best practices'
Coordinate with the Patient Intake Coordinators for new and existing accounts
Investigate type and level of insurance coverage to assess patient eligibility for the program
Communicate with medical professionals and insurance company personnel
Complete data enter in ACIS to ensure accuracy of reporting and outcomes
Provide input on self reviews
Assist less experienced peers

Requirements:

Minimum 1 year experience working in a customer service or call center environment
Data entry experience
Working knowledge in Microsoft Office, specifically Outlook and Word
Verifiable High School Diploma or GED

Nice to have:

Home infusion or durable medical equipment (DME) experience
Experience work in a healthcare environment
Experience verifying benefits with insurance companies
Experience working with healthcare insurance

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
September 20, 2025

Expiration:
December 28, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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