Patient Advisor Job at Optical Express Group (Southampton)

Patient Advisor

It’s our Patient Advisor’s role to make our patients feel like a superstar from ...

Location

United Kingdom , Bournemouth

Salary:

27000.00 GBP / Year

Optical Express Group

Expiration Date

Until further notice

Requirements

Have a passion for providing world-class customer service
Possess strong organisational skills
Can communicate clearly and articulately with a diverse range of people
Have previous experience working towards sales targets and personal KPI’s
Are motivated and driven to succeed

Job Responsibility

Building relationships with patients and ensuring regular communication prior to and following their treatment
Assisting in patient consultations
Scanning patients eyes using state of the art equipment as part of a full health check
Assisting patients to complete health questionnaires
Introducing patients to their optometrist
Scheduling treatment dates
Discussing finance options
Accurately maintaining patient records

What we offer

An industry leading salary plus excellent bonus potential
State of the art, modern working environments
29 days annual leave
Free Laser Eye Surgery and Intraocular Lens Surgery
Free eye tests
Discounted prescription eye wear and sunglasses
Generous Optical Express friends and family discount scheme
Ongoing training and development opportunities
Pension scheme

Fulltime

Patient Advisor

It’s our Patient Advisor’s role to make our patients feel like a superstar from ...

Location

United Kingdom , Wolverhampton

Salary:

26000.00 GBP / Year

Optical Express Group

Expiration Date

Until further notice

Requirements

Have a passion for providing world-class customer service
Possess strong organisational skills
Can communicate clearly and articulately with a diverse range of people
Have previous experience working towards sales targets and personal KPI’s
Are motivated and driven to succeed

Job Responsibility

Building relationships with patients and ensuring regular communication prior to and following their treatment
Assisting in patient consultations
Scanning patients eyes using state of the art equipment as part of a full health check
Assisting patients to complete health questionnaires
Introducing patients to their optometrist
Scheduling treatment date
Discussing finance options
Accurately maintaining patient records

What we offer

State of the art, modern working environments
29 days annual leave
Free Laser Eye Surgery and Intraocular Lens Surgery
Free eye tests
Discounted prescription eye wear and sunglasses
Generous Optical Express friends and family discount scheme
Ongoing training and development opportunities
Pension scheme
Bonus

Fulltime

Customer Service Advisor / Patient Services Executive

At Care Fertility, we are dedicated to providing exceptional holistic fertility ...

Location

United Kingdom , Cardiff

Salary:

10389.00 GBP / Year

Webrecruit

Expiration Date

Until further notice

Requirements

Experience in a patient-facing or customer service role, ideally within a healthcare setting
Strong organisational, communication and interpersonal skills
Ability to demonstrate a high level of compassion in every interaction
Ability to provide a service rooted in expertise and attention to detail with a strong focus on patient experience and satisfaction

Job Responsibility

Primary point of contact for patients, ensuring they receive compassionate, expert, and seamless care throughout their fertility journey
Work closely with clinical and administrative teams to ensure every patient experience reflects our values of compassion, collaboration, and expertise

What we offer

33 Days annual leave FTE (inc. public holidays)
Pension scheme
Life assurance
A range of other benefits including retail discounts and a wellbeing hub

Parttime

Patient Advisor

It’s our Patient Advisor’s role to make our patients feel like a superstar from ...

Location

United Kingdom , Dudley

Salary:

26000.00 GBP / Year

Optical Express Group

Expiration Date

Until further notice

Requirements

Have a passion for providing world-class customer service
Possess strong organisational skills
Can communicate clearly and articulately with a diverse range of people
Have previous experience working towards sales targets and personal KPI’s
Are motivated and driven to succeed

Job Responsibility

Building relationships with patients and ensuring regular communication prior to and following their treatment
Assisting in patient consultations
Scanning patients eyes using state of the art equipment as part of a full health check
Assisting patients to complete health questionnaires
Introducing patients to their optometrist
Scheduling treatment date
Discussing finance options
Accurately maintaining patient records

What we offer

State of the art, modern working environments
29 days annual leave
Free Laser Eye Surgery and Intraocular Lens Surgery
Free eye tests
Discounted prescription eye wear and sunglasses
Generous Optical Express friends and family discount scheme
Ongoing training and development opportunities
Pension scheme
Bonus

Fulltime

Patient Advisor

It’s our Patient Advisors role to make our patients feel comfortable and relaxed...

Location

United Kingdom , Birmingham

Salary:

26000.00 GBP / Year

Optical Express Group

Expiration Date

Until further notice

Requirements

Be driven and passionate with a willingness to succeed
Have excellent written and verbal communication skills
Be able to demonstrate strong negotiation skills
Be self-motivated to work with and without supervision
Possess strong organisational skills
Be commercially aware whilst providing world-class customer service
Have previous experience working towards sale targets and personal KPI’s

Job Responsibility

Building a strong relationship with our patients
Performing diagnostic eye scans (full training will be provided)
Confidently relaying patient information to the optometrist to ensure a smooth patient journey
Maintaining patient records with accurate and up to date information
Arranging affordable finance options to suit each individual patient
Schedule patients’ consultations and surgeries with our optometrists and surgeons

What we offer

An industry leading salary plus excellent bonus potential
State of the art, modern working environments
29 days annual leave
Free Laser Eye Surgery and Intraocular Lens Surgery
Free eye tests
Discounted prescription eye wear and sunglasses
Generous Optical Express friends and family discount scheme
Ongoing training and development opportunities
Pension scheme

Fulltime

Patient Advisor

It’s our Patient Advisors role to make our patients feel comfortable and relaxed...

Location

United Kingdom , Plymouth

Salary:

27000.00 GBP / Year

Optical Express Group

Expiration Date

Until further notice

Requirements

Be driven and passionate with a willingness to succeed
Have excellent written and verbal communication skills
Be able to demonstrate strong negotiation skills
Be self-motivated to work with and without supervision
Possess strong organisational skills
Be commercially aware whilst providing world-class customer service
Have previous experience working towards sales targets and personal KPI’s
Flexible to assist at the Truro and Exeter clinic

Job Responsibility

Building a strong relationship with our patients
Performing diagnostic eye scans (full training will be provided)
Confidently relaying patient information to the optometrist to ensure a smooth patient journey
Maintaining patient records with accurate and up to date information
Arranging affordable finance options to suit each individual patient
Schedule patients’ consultations and surgeries with our optometrists and surgeons

What we offer

An industry leading salary plus excellent bonus potential
State of the art, modern working environments
29 days annual leave
Free Laser Eye Surgery and Intraocular Lens Surgery
Free eye tests
Discounted prescription eye wear and sunglasses
Generous Optical Express friends and family discount scheme
Ongoing training and development opportunities
Pension scheme

Fulltime

Patient Scheduling Associate

The Patient Scheduling Representative is responsible for creating a seamless pat...

Location

United States , Kansas City; Liberty

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate or GED
2 or more years of progressively responsible and directly related work experience in a healthcare setting
OR 1 or more years of direct customer service in a healthcare or contact center AND 1 or more years of UKHS patient service scheduling experience
Proven knowledge of EPIC EMR scheduling or other scheduling systems
Ability to read, write, speak, and understand English
Basic computer skills including Microsoft Excel, Word, Outlook, and Teams
High level of customer service skills focusing on problem resolution

Job Responsibility

Responds to a high volume of incoming telephone calls
Responsible for accurate scheduling/rescheduling / cancellations of patient visits
Responsible for registration of patient
Educates patients on providing medical records and other medical documentation needed for TUKHS appointments
Schedules referral appointments for external offices
Completes daily reminder calls to patients prior to the day of service
Assists with daily charge audits as directed
Assists with maintaining and organizing various logs, records, and miscellaneous data as directed
Prepares patient charts prior to the day of service
Contacts manufacturer representatives to notify them of scheduled procedures when applicable

Parttime

Patient Scheduling Representative - Spine Center Therapies

The Patient Scheduling Representative is responsible for creating a seamless pat...

Location

United States , Kansas City

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate or GED
2 or more years of progressively responsible and directly related work experience in a healthcare setting OR 1 or more years of direct customer service in a healthcare or contact center AND 1 or more years of UKHS patient service scheduling experience
Proven knowledge of EPIC EMR scheduling or other scheduling systems
Ability to read, write, speak, and understand English
Basic computer skills including Microsoft Excel, Word, Outlook, and Teams
High level of customer service skills focusing on problem resolution

Job Responsibility

Responds to a high volume of incoming telephone calls
Responsible for accurate scheduling/rescheduling / cancellations of patient visits
Responsible for registration of patient
Educates patients on providing medical records and other medical documentation needed for TUKHS appointments
Schedules referral appointments for external offices
Delivers expert knowledge regarding clinic-specific processes & communicates using medical terminology and grammar accurately
Completes daily reminder calls to patients prior to the day of service
Assists with daily charge audits as directed
Assists with maintaining and organizing various logs, records, and miscellaneous data as directed
Prepares patient charts prior to the day of service

Fulltime

Patient Advisor

Optical Express Group

Location:
United Kingdom , Southampton

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 30, 2026

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