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Envita Medical Center is seeking a detail-oriented and proactive Patient Administrative Coordinator (PAC) to join our dedicated team. This role works closely with assigned Patient Care Coordinators (PCCs), Patient Floor Coordinators (PFCs), patient care teams, and patients to ensure the seamless coordination of labs, referrals, and other administrative processes. The ideal candidate thrives in a fast-paced, collaborative environment and is passionate about providing exceptional patient care and support.
Job Responsibility:
Participate in daily morning planning sessions and end-of-day debriefs
Engage with patients in-person, via phone, and through email
Collaborate effectively with other departments including phlebotomy, nursing, physicians, billing, and external lab representatives
Utilize lab quotes to ensure accurate draw orders
Navigate and utilize the EMR system thoroughly
Prepare lab kits and requisition forms
Maintain and update task planners
Track lab results using lab portals and spreadsheets
Communicate all pertinent updates to care teams
Coordinate proper quoting and billing for out-of-pocket labs
Process lab orders in accordance with LabCorp/Sonora Quest and specialty lab requirements
Educate patients on lab processes and requisition form details
Manage and schedule all external referrals per physician orders
Design, prepare, and distribute appointment cards to patients
Support administrative duties as needed (phones, scanning, uploading, filing, etc.)
Utilize all internal communication and organizational tools
Respond to real-time updates and requests with agility and professionalism
Adhere to all HIPAA, OSHA, internal policies, SOPs, and employee handbook regulations
Requirements:
1–2 years of experience in a medical or administrative support role
Strong communication and organizational skills
Proficient in EMR systems and Microsoft Office (Outlook, Teams, Excel)
Detail-oriented with the ability to multitask in a fast-paced environment