Patient Access Trainer

• Delivers individual and group on-the-job training to meet the needs of front-end clinic staff and management
• plans orientation program(s) for new employees who are engaged in front-end support functions at the assigned clinics/facilities.
• Schedules training rooms/sites and arranges equipment for orientation and/or group training sessions.
• Delivers training for all new Patient Access staff
• offers mandatory training to all Patient Access staff and clinic management as needed.
• Provides on-site supplemental training to staff as necessary
• identifies training-related issues for referral to Patient Access management/team.
• Participates in on-boarding planning for individuals and acquisitions to keep abreast of training needs.
• Creates, reviews and updates training materials
• maintains job aids and instructional materials to assure they are current and relevant.
• Maintains float pool by scheduling appropriate coverage and communicating with Float staff and clinic management.
• Facilitates staff competency/development by promoting learning experience tailored to the needs of individual employees
• evaluates effectiveness of training content and recalibrates as necessary.
• Evaluates employees receiving training to ensure that information is understood and assimilated appropriately
• participates in the development/implementation of targeted support plans for struggling staff
• provides ongoing or follow-up training as necessary.
• Creates, reviews and updates Annual Competency Assessment for all Patient Access staff
• creates process to manage scheduling, follow-up education and training needs.
• Conducts assessments, provides learning recommendations and facilitates training to meet needs
• demonstrates independent ability to create training content based on the specific needs of the clinic/individual.
• Maintains daily contact with management and employees to provide direct support, feedback, assessment and staff development
• solicits feedback from staff/management with respect to training/development needs from their perspective.
• Keeps abreast of, and effectively applies, current knowledge Federal and State compliance issues as they relate to front-end, billing and insurance functions, keeps abreast of process improvement initiatives in order to adapt training as necessary.
• Rounds on assigned clinics/work sites to answer questions, provide additional training, identify issues/concerns and facilitate ongoing integration of automated systems.
• Gathers specific information on workflows, and assists with strategic workflow development and modification
• helps to identify areas of risk and issues for Patient Access team review to facilitate conformity with community standards of care.
• Assists with 1:1 employee assessments by providing detailed feedback on individual and/or group progress
• creates/modifies content for individual/department as needed.
• Attends meetings to represent Patient Access and exchange information relating to current/future procedures/workflow.
• May troubleshoot process/workflow issues from a training perspective
• reports back to appropriate management/stakeholders.
• Participates in the development, maintenance and implementation of standards, manuals, procedures, tools and guidelines relating to unit-specific training and employee development.
• Creates and updates policy and procedures, standard workflow and best practice.
• Creates and maintains current training documentation
• recommends and coordinates updates to existing training materials.
• Participates in the development of competency assessment tools and ensures that assessments are completed in accordance with established procedures.
• Develops and/or maintains orientation checklist and related materials, such as training manuals, teaching aids, and employee development materials.
• Enters and maintains training materials in the system
• develops webinars and other web-based tools
• reviews and updates Q&A tools.
• Provides feedback to management and EPIC support on future EMR optimization opportunities.

Two years of related work experience that would demonstrate attainment of the requisite job knowledge/abilities.

• medical
• prescription drug
• dental
• vision plans
• life insurance
• paid time off
• tuition reimbursement
• retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings