Patient Access Specialist

• Accurately assign medical record numbers (MRNs) and perform medical necessity checks while ensuring compliance with policies and procedures
• Collect and verify insurance details, process physician orders, and provide clear patient instructions while maintaining a high level of customer service
• Conduct pre-registration for patients, including obtaining demographic and insurance information, explaining financial responsibilities, and managing payment collections
• Explain and distribute consent forms, Medicare-related documents, and other patient education materials, ensuring all necessary signatures are obtained
• Review insurance eligibility responses, select appropriate plan codes, and input benefit information to support billing and collections processes
• Screen medical necessity using designated software and inform patients of potential non-payment risks, distributing relevant forms and documentation
• Utilize auditing systems to review accounts for accuracy, correct errors, and provide statistical data to leadership
• Conduct inbound and outbound calls to gather patient information and address outstanding balances, offering payment plan options as needed
• Meet assigned point-of-service goals while consistently delivering compassionate and attentive interactions.

• Proven experience in customer service, preferably in a healthcare or administrative setting
• Strong administrative skills, including attention to detail and organizational abilities
• Proficiency in data entry with a focus on accuracy and efficiency
• Familiarity with insurance verification and collections processes
• Ability to handle sensitive patient information with discretion and professionalism
• Excellent communication skills to explain forms and processes clearly to patients
• Knowledge of medical terminology and compliance standards is an advantage
• Capability to work independently and as part of a team to meet operational goals.

Knowledge of medical terminology and compliance standards.

• Medical, vision, dental, and life and disability insurance
• Company 401(k) plan
• Free online training.