Patient Access Representative II Job at Baptist Health (Florida) (Fernandina Beach, Jacksonville, FL area)

Patient Access Representative II

Baptist Health (Florida)

Location:
United States , Fernandina Beach, Jacksonville, FL area

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Baptist Nassau is currently hiring for a PRN Patient Access Rep II to join our Team at our Baptist Nassau location here in the Jacksonville, FL area. This Patient Access Rep II will be responsible for registration for patients, collecting co-payments, admitting patients, and updating insurance and demographics. Candidates must be comfortable filling in at Baptist Nassau, Baptist Nassau Crossing, and Baptist North. Shift Details: PRN Various Shifts - must have open availability to work weekdays, weeknights, weekends, days, nights, holidays. This position requires analytical and critical thinking, excellent customer service and communication skills.

Job Responsibility:

Accurately register all patients and update demographic and insurance information for maintenance of accurate information
Cross-Trained in order to work in multiple patient access areas
Maintains service excellence to patients and visitors for face-to-face and telephonic encounters
Contributes to PAS Goals as defined annually
Collect co-payments, self-pay deposits, and any other form of account payments from patients
Provides face to face customer service while communicating in a manner consistent with the goals and objectives of the PAS department, while Mission and core values are incorporated and practiced
Able to articulate compliance documentation and ensure completion of required patient consent forms
Receives and disseminates clinical information as indicated
Maintains patient privacy in accordance with HIPAA guidelines Certification
Maintains a professional relationship with all clinical and non-clinical team members
Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO

Requirements:

High School Diploma/GED
1-2 years Customer Service Experience Required
1-2 years Insurance Experience Required
1-2 years Healthcare Experience Required

Nice to have:

Bachelor's Degree
Certified Healthcare Access Associate (CHAA)

What we offer:

Up to $500 Sign-On Bonus

Additional Information:

Job Posted:
January 29, 2026

Employment Type:

Parttime

Work Type:

On-site work

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