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Patient Access Rep II

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Baptist Health (Florida)

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Location:
United States , Jacksonville

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Category:
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Contract Type:
Not provided

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Salary:

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Job Description:

Baptist Health is hiring a Full-Time Days Patient Access Rep II for the Patient Access Services Financial Clearance team at the Southbank Plaza location in Jacksonville, FL. The role involves verifying patient eligibility with insurance companies, submitting/verifying authorization requests, and processing 70+ accounts/requests a day in a low volume call center environment.

Job Responsibility:

  • Registering patients accurately and efficiently
  • Utilizing multiple systems and interfaces
  • Cross-Training to work in multiple patient access areas
  • Maintaining service excellence for face-to-face and telephonic encounters
  • Contributing to PAS Goals
  • Possessing understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
  • Maintaining professional relationships with team members
  • Articulating compliance documentation and ensuring completion of required patient consent forms
  • Maintaining patient privacy in accordance with HIPAA guidelines
  • On Call Team during week-long rotations
  • Flexibility to work on a rotating schedule
  • Selecting a region containing 4 Baptist Facilities and traveling to assignments within
  • Coaching team members and providing quality feedback

Requirements:

  • High School Diploma/GED
  • 1-2 years Customer Service Experience Required
  • 1-2 years Insurance Experience Required
  • 1-2 years Healthcare Experience Required
  • Certified Healthcare Access Associate (CHAA) Preferred

Nice to have:

  • Bachelor's Degree
  • Positive energy
  • High attention to detail
  • Strong communication skills
  • Background in healthcare and insurance
  • Understanding of authorizations
What we offer:

Up to $1,000 Sign-On Bonus

Additional Information:

Job Posted:
January 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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