Patient Access Associate

• Coordinating patient flow
• Timely processing
• Maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns
• Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations
• Assist in supporting go lives and different departmental initiatives, including onboarding and training team members
• Participate in departmental committees/champion opportunities
• Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members

• High School Diploma, Certificate of Attendance, Certificate of Completion, GED or equivalent training or experience required
• Complete and pass the Patient Access training course
• Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations
• Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills
• Experience with computer applications (e.g., Microsoft Office, knowledge of EMR applications, etc.) and accurate typing skills
• Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines
• Bilingual English, Spanish/Creole
• Minimum Required Experience: less than 1 year

Basic knowledge of medical and insurance terminology

Sign-On Bonus: Up to $1,000