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Ethos is looking for a Customer Support Associate who thrives on helping customers and solving problems as well as working in a dynamic environment. Creating a positive customer experience is of the utmost importance to Ethos and will continue to determine our success in the life insurance industry.
Job Responsibility:
Provide excellent customer service via email, live chat, SMS, and phone, and providing answers to incoming inquiries relating to all Ethos products
Develop strong understanding and knowledge of Ethos products and processes in order to support customers and act as a resource for internal stakeholders
Identify customer needs and process requests efficiently and effectively within defined service levels
Build rapport and gain the respect of customers through clear and transparent communication
Develop and maintain productive relationships with sales, underwriting, and development teams in order to triage and resolve customer issues
Meet individual and customer support team goals and objectives
Identify opportunities for process improvements for assigned functions, collaborating with management to implement agreed upon solutions
Requirements:
1-2 years experience in customer support, customer success, operations, or related role
Experience in life insurance or related industry a plus, but not required
Bachelor’s degree preferred
Proficiency working with Salesforce or equivalent support/help desk software
Strong intellectual curiosity and drive to solve problems
Excellent time management and prioritization necessary to balance all responsibilities
Can adapt to changes quickly
Adaptable to change and ability to change tasks quickly with maintaining attention to detail
Excellent phone presence and written communications skills
Ability to work independently as well as collaborate with various departments