Partner Support Specialist Job at Hewlett Packard Enterprise (Sofia)

Partner Support Supervisor

Lead a team ensuring operational excellence and outstanding service to partners ...

Location

Mexico , Mexico City

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

3+ years of experience in customer support/contact center operations
At least 1 year in a team lead or supervisory role
Proven track record of achieving and maintaining SLA/CSAT/QA targets
Strong people leadership skills with experience in coaching, mentoring, and running performance reviews
Analytical, organized, and solutions-oriented, with the ability to interpret data and drive improvements
Excellent written and verbal communication skills
Process-driven, with knowledge of ticketing tools (Zendesk, or similar)
Experience with Knowledge-Centered Service (KCS) preferred
Multilingual skills are a plus

Job Responsibility

Lead a team of Partner Support Representatives and Specialists
Ensure operational excellence and outstanding service to partners
Oversee day-to-day operations in ticket management
Monitor KPIs (SLA, CSAT, QA)
Provide coaching and feedback to guarantee high-quality partner experience
Supervise team of 5-10 Partner Support Representatives/Specialists
Conduct formal QA reviews and turn findings into actionable coaching
Lead regular 1:1s, performance feedback sessions, and support professional development
Prepare and share weekly KPI reports with Managers
Act as first escalation point for complex partner issues

What we offer

Inclusive and diverse workspace
Accommodation during selection process

Fulltime

Partner Support Supervisor

Lead a team of Partner Support Representatives and Specialists, ensuring operati...

Location

Spain , Madrid

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

3+ years of experience in customer support/contact center operations
At least 1 year in a team lead or supervisory role
Proven track record of achieving and maintaining SLA/CSAT/QA targets
Strong people leadership skills with experience in coaching, mentoring, and running performance reviews
Analytical, organized, and solutions-oriented, with the ability to interpret data and drive improvements
Excellent written and verbal communication skills
Process-driven, with knowledge of ticketing tools (Zendesk, or similar)
Experience with Knowledge-Centered Service (KCS) preferred
Multilingual skills are a plus

Job Responsibility

Lead a team of Partner Support Representatives and Specialists
Ensure operational excellence and outstanding service to partners
Oversee day-to-day operations in ticket management
Monitor KPIs (SLA, CSAT, QA)
Provide coaching and feedback to guarantee high-quality partner experience
Supervise a team of 5–10 Partner Support Representatives/Specialists
Oversee workload distribution and ensure SLA and CSAT targets are consistently achieved
Conduct formal QA reviews and turn findings into actionable coaching
Lead regular 1:1s, performance feedback sessions, and support professional development
Prepare and share weekly KPI reports with Managers

Fulltime

Technical Support Specialist

We are looking for a Technical Support Specialist who has experience in an end-u...

Location

Salary:

26.00 - 36.00 USD / Hour

canfield scientific

Expiration Date

Until further notice

Requirements

Technical school certificate or bachelor’s degree, preferably in support services
3 years’ experience with direct customer support in a technical setting
Strong written and verbal communication on a technical level in a professional manner
Demonstrated experience in troubleshooting Windows based applications, networking issues, and hardware peripherals
Ability to communicate status clearly and follow through issue completion for ongoing support resolution
Basic understanding of network protocols such as DHCP, DNS

Job Responsibility

Provide direct customer support for various hardware systems to end users, which could include medical field personnel
Directly assist the end-users experiencing difficulty with software issues, including networking problems, and working with development and management teams when more complex issues are discovered
Answer and evaluate email requests for assistance from end-users experiencing problems with hardware and software
Analyze information provided by the end user to determine the best solution to the issue and work with the end user to resolve the issue while providing the top-level customer service experience
Assist corporate subsidiaries and international distributor partners in troubleshooting software and hardware

What we offer

Paid days off
Medical, dental, and vision insurance
May be eligible for a discretionary bonus
401(k) plan with employer match (currently set at 50%)

Fulltime

Software Support Specialist

The CAMA Software Support Specialist’s primary duty is to provide day-to-day sof...

Location

Salary:

40000.00 - 60000.00 USD / Year

Vision Government Solutions Inc

Expiration Date

Until further notice

Requirements

Experience troubleshooting software application issues, and the ability to think critically under pressure
Excellent written and oral communication skills
A strong sense of urgency and the ability to take on multiple tasks at once and prioritize the most critical
Customer empathy and a passion for helping customers
A highly positive attitude, and a desire to work in a fast-paced, collaborative environment
An organized, detail-oriented approach to work
A proven ability to learn additional technical concepts

Job Responsibility

Working directly with customers to answer all software questions and ensure complete resolution of software issues
Serving as the 'voice of the customer,' advocating internally to drive the product roadmap
Focusing on team processes to become increasingly more efficient in day-to-day activities
Partnering with newly implemented or upgraded customers to ensure they have a smooth transition
Aligning with internal teams on company strategy, working with strategic customers to help Vision meet its goals

What we offer

Medical, dental and vision insurance
401k match

Fulltime

Enterprise Support Specialist, Spanish Speaking

As an Enterprise Specialist on the Product Support team, you’ll have the excitin...

Location

United States , San Francisco; New York

Salary:

43.80 - 63.90 USD / Hour

Figma

Expiration Date

Until further notice

Requirements

3+ years experience working in a Support environment for a technical SaaS product, ideally supporting Enterprise customers
Proficiency in spoken and written Spanish at a professional level
Experience working with system administration for large end-user communities or guiding customers through complicated implementations
Experience in evaluating business impact of technical issues to drive cross functional alignment, prioritization, and timely resolutions

Job Responsibility

Develop expertise of Figma's products and the journey of our customers, from Product Designers to Account Administrators, to accurately diagnose sophisticated inquiries
Interact with Figma customers daily via email, taking ownership over cases from start to resolution
Partner closely with Sales teams to guide large scale organizations through complex workspace configurations, acting quickly to address technical issues and ensuring successful account setup
Operate as the voice of the customer, capturing both product and process gaps in the experience and presenting data-backed cases for new feature development and process automation
Act as designated point of contact for high-risk escalations and issues, proactively engaging the appropriate partners, and owning communication through to solution
Identify trends and communicate insights to our Product and Engineering teams to advocate for bug fixes, process improvements, and feature enhancements
Engage in pilot programs and experimentation to identify efficient approaches for delivering fast and personalized interactions to meet performance expectations and customer commitments
Recommend foundational tooling and processes in partnership with our Product Support Operations teams to ensure we are set up to scale

What we offer

health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement
equity to employees
sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles

Fulltime

Sales and Marketing Support Specialist

Sales and Marketing Support Specialist needed for a full-time, hybrid (3/2) posi...

Location

United States , Burlington

Salary:

60000.00 - 75000.00 USD / Year

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 2 years’ experience in sales support or marketing coordination, preferably within home services or consumer spaces
Proven ability to manage multiple priorities and projects effectively
Proficiency in CRM platforms like NetSuite and HubSpot (NetSuite training available)
Strong familiarity with Adobe Creative Cloud tools, including Illustrator and InDesign
Experience with campaign planning, blogging, and brand awareness strategies
Knowledge of Facebook Insights and digital advertising platforms
Excellent communication and presentation skills
Self-motivated and adaptable to fast-paced environments

Job Responsibility

Bridge between sales and marketing – converting leads, onboarding professional accounts, working with team on marketing initiatives and analytics
Working with partners to ensure they have tools, resources, support
Campaign planning, blogging, and brand awareness strategies

What we offer

5% bonus potential
medical insurance
vision insurance
dental insurance
life and disability insurance
401(k) plan

Fulltime

Technical Support Specialist

Join the Bambuser journey leading the industry in reshaping commerce. Be part of...

Location

Slovenia , Ljubljana

Salary:

Not provided

Bambuser

Expiration Date

Until further notice

Requirements

Based in Slovenia
Confident in communicating in English, both written and spoken
Curious, quick to learn, and comfortable with web technologies
Problem-solver who enjoys working with both people and tech
Calm under pressure, with the ability to prioritize effectively
Flexible and adaptable in a rapid-growth environment, including working flexible hours to support global customers (US time zones)
Naturally collaborative and eager to work cross-functionally with a global team
Strong troubleshooting and analytical skills
Solid knowledge of JavaScript (ES5/ES6+)
Comfortable working with HTML and CSS

Job Responsibility

Communicate directly with our customers and internal teams via email, calls and our support platform (Salesforce)
Conduct initial troubleshooting and diagnostics for customers in need of assistance
Log and manage tickets in our support platform
Ensure support tickets in need of escalation are being handled and communicated effectively
Regularly work shifts as assigned (including those aligned with US Eastern Time to support our American customer base)
Own technical health audits of live implementations (post-onboarding) to ensure continued alignment with best practices and business goals
Proactively flag and help resolve tech debt or legacy configurations that may block feature adoption or scale
Recommend upgrades or improvements (e.g., migrating to newer SDK versions, feature toggle adoption, configuration changes)
Partner with Support to manage Tier 2/3 escalations and reduce Engineering touchpoints for recurring issues
Dig into logs, environments, and integration setups to diagnose complex issues

Fulltime

Administrative Support Specialist

Corporate Tools in Post Falls, Idaho is looking to add a new member to our Opera...

Location

United States , Post Falls

Salary:

20.00 USD / Hour

Corporate Tools

Expiration Date

Until further notice

Requirements

3+ years of administrative or project management experience supporting executive level staff
Strong organizational skills, attention to detail and ability to adapt to changing priorities based on organization needs
Advanced computer skills
Demonstrated ability to multitask and meet consistent deadlines within multiple projects
Ability to maintain confidentiality of sensitive information and a professional attitude
Ability to clearly and effectively communicate with diverse audiences in professional manner
Ability to solve problems and tailor to the adapting needs of the company

Job Responsibility

Create a positive working environment by contributing to a fully functioning office setting through organization, communication, and time management
Handle logistics of meetings and conference calls and coordinate travel when necessary
Conducts research, compiles data and prepares information for consideration and presentation by executive team in support of meetings or work projects
Acts as business partner in assisting department staff members in meeting deliverables on business matters and tracking department relevant data
Coordination of meetings and company events from gathering talking points and creating agendas to scheduling and arranging meals, meeting spaces etc
Support the Human Resources team with our “Work Wherever” program by assisting with the coordination of shipping and receiving company equipment for employees
Maintain company spreadsheets to ensure accurate and up to date reporting

What we offer

100% employer-paid medical, dental and vision for employees
Annual review with raise option
22 days Paid Time Off accrued annually, and 4 holidays
After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company—not accrued, not capped, take time off when you want
The 4 holidays are: New Year’s Day, Fourth of July, Thanksgiving, and Christmas Day
Paid Parental Leave
Up to 6% company matching 401(k) with no vesting period
Quarterly allowance
Open concept office with friendly coworkers
Creative environment where you can make a difference

Fulltime

Partner Support Specialist

Hewlett Packard Enterprise

Location:
Bulgaria , Sofia

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 19, 2026

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