This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
As Partner Success Representative you will join an innovative force in the mobility sector located in the vibrant heart of Lodz. With a presence in several European countries and ongoing growth, Parkimeter is part of Arrive, a global leader in transforming cities into smarter, more livable spaces, one parking spot at a time. We’re passionate about technology and use it to break down barriers, enhance the urban experience, save our customers time and money, and make city life simpler and more livable. Your main responsibility will be to secure a seamless implementation of the Arrive system by configuring, maintaining and supporting sold products and services for our Partners. As Partner Success Representatives we play an integral role in building trust and solid relationships by supporting our operators on their daily business, impacting several touch points of their customer journey. We contribute to our vision by connecting with our Partners, identifying their needs and driving improvement initiatives
Job Responsibility:
Providing excellent operational support to new and existing Partners
Configuration, release and maintenance of our solutions and products e.g. parking features and rates
Implementation of Parkimeter/Arrive Group standard services
Quality assurance, testing and maintenance of products and services while striving for continuous improvement
Maintaining an ongoing communication with the Administration team
Supporting collaboration across departments e.g. Development, Marketing, Customer Care
Ensuring data quality in the system
Requirements:
Excellent communication, management skills and strong interest in collaboration
Good planning and self-management skills
Proven involvement in project management is appreciated
High affinity for digital products, proficient in data cleaning/formatting (specifically Excel and Google Sheets)
Excellent written and spoken English and Polish
Change management, resilience and positive attitude towards change
You strongly believe that what is good for the user is good for everyone, you are curious and support the company culture
Previous experience working with Customer Success, Partnerships or Administration within a SaaS Company
Excellent verbal and written communication skills
Previous experience in collaborating across departments
Good analytical skills to interpret data and identify patterns