Partner Success Manager Job at AvePoint (Melbourne)

Partner Success Manager

Be the anchor that turns great partnerships into lasting outcomes. Safewill is c...

Location

Australia , Sydney

Salary:

Not provided

Safewill

Expiration Date

Until further notice

Requirements

3+ years’ experience in partner success, customer success, relationship management or enterprise account management in SaaS, fintech, or financial services
Demonstrated success managing complex enterprise relationships in operational or enablement-focused environments
Strong organisational and delivery discipline - comfortable managing multiple partners, dependencies, and details at once
Data-literate with the ability to interpret performance metrics, identify opportunities, and articulate impact
Excellent communication skills and confidence engaging senior stakeholders
Proactive, structured, and at ease in a high-growth, ambiguous environment

Job Responsibility

Serve as the primary point of contact for partners post-launch, managing coordination, communications, and issue resolution
Deliver partner success plans, run monthly reviews, and ensure alignment to partner objectives and member/customer outcomes
Monitor adoption, engagement, and performance using internal dashboards and partner analytics
Work cross-functionally with Product, Data, and Operations to manage queries, incidents, and enhancement requests
Lead regular partner check-ins to share progress, insights, and actionable opportunities for optimisation
Identify opportunities to increase utilisation, engagement, and commercial expansion
Support renewal and pricing conversations with the GM and GTM & Enablement Lead
Translate partner performance data into structured insights that influence product and commercial strategy
Feed partner requirements and market trends into internal roadmap discussions
Partner with the GTM & Enablement Lead on implementation and launch activities

Fulltime

Partner Success Delivery Manager

The Partner Success Delivery Manager (PSDM) is responsible for the overall manag...

Location

China , Dalian

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

5 years of experience in a similar position, or a role containing significant components of the required deliverables
previous experience with Channel Partners is an advantage
previous experience with sales is an advantage
sound commercial awareness and general business acumen
accomplished relationship management skills (internal and external)
ability to influence others
decision maker
strong planning and organizing skills
competent project management skills
strong analytical skills with financial and operational data understanding

Job Responsibility

Ensure a close, collaborative working relationship and alignment with the Channel Sales team
participate in Partner business reviews, understand partners’ business environment & market segments, drive the creation and execution of the Partner Success Delivery Plan aligned to the Partner Business Plan
develop and nurture a strong Partner relationship at all levels, including executive level
work with the partner’s management to ensure program and process compliance and act as the partner’s primary contact for HPE’s Partner Delivery Programs and Authorisations
take ownership of partner issues and work to satisfactory resolution
act as escalation point for all partner escalations
support and motivate partners to achieve high performance results
deliver operational trainings - Engagement model, Tools and Processes
communicate any program or program documentation changes
ensure assigned partners make correct financial claims where applicable

What we offer

comprehensive suite of benefits that support physical, financial and emotional wellbeing
specific programs catered to helping you reach career goals
unconditional inclusion in the workplace.

Fulltime

Partner Success Executive

Musemind is a dynamic and rapidly expanding digital agency, committed to driving...

Location

Salary:

Not provided

Musemind

Expiration Date

Until further notice

Requirements

1–2 years of experience in partner support, business development, sales operations, or a related role will be given preference
Freshers are also encouraging to apply
Understanding of partner management processes and channel strategies
Strong English communication skills (spoken and written) are must
Flexible with working hours to support partners across time zones
Self-driven, target oriented and obedient
Bachelor’s degree in Business, Engineering, Marketing, Sales, or related field
Certifications or coursework in international business, partner management, or sales is a plus

Job Responsibility

Maintain a balanced weekly schedule of activities: 20 hrs – International Partner search (through different AI tools, LinkedIn or other social media platforms, outreach, marketing campaign, international events etc.)
10 hrs – Partner support (onboarding, communication, training coordination, performance tracking, deal closing etc.)
4 hrs – Cross-functional collaboration (with Pre-Sales, Project Management, Design, Development, etc.)
6 hrs – Learning & Skill Development
4 hrs – Reporting and updates to the Partner Success Manager
Identify and approach potential partners in international markets through different channels in collaboration with Partner Success Manager: Marketing Agencies, Development Agencies, HR Firms, Venture Capitalist Firms, Different Associations
Establish both formal & informal communication channels with potential partners
Ensure new partners through onboarding, NDA, agreements, documentation, and training
Provide partners with sales kits, presentations, and case studies to make them confident in representing Musemind
Resolve partner queries and issues promptly to maintain trust and satisfaction in timely manner

What we offer

Two weekly holidays
Full subsidized lunch and snack facilities
Yearly salary review
Two festival bonuses
Professional development opportunities
A creative and collaborative work environment
Team hangout, participate in sports events (Table Tennis, Foosball and other indoor games)
Health insurance benefit after completion 1 year
Long Service Benefit

Fulltime

Customer Success Account Management Team Manager

ANS Group are a 750+ team of technology specialists and business experts. We del...

Location

United Kingdom , Manchester

Salary:

Not provided

ANS Group

Expiration Date

Until further notice

Requirements

Proven track record managing a client-facing team within a digital services organisation
Demonstrable experience in a similar management role within a Customer Success Account Management or Sales Account Management role
Experience leading and developing high-performing customer success or account management teams within a digital services environment
Strong commercial acumen and a deep understanding of strategic account management
Exceptional stakeholder management, communication, and coaching skills
Ability to use data-driven insights to inform strategy and performance
Skilled at collaboration across departments, managing change, and championing customer experience improvements
Experience in running the end-to-end sales process across Enterprise size customers, supporting the team to identify, close and deliver solutions across Cloud, Data and Security
Natural ability to influence senior leaders and board members
Exceptional communicator, skilled in engaging presentations, negotiations, escalation resolution, and Exec forums

Job Responsibility

Lead and execute the customer success account management growth targets across Tier 3,4 & 5 customers
Lead and drive the end-to-end customer experience for post-sale account management with a keen eye on NRR
Act as the voice of the customer at a senior manager level
Ensure all post-deal customer activities from handover of upsell opportunities won to renewals are executed to meet or excel customer expectations
Influence the business forecast for renewals and upsell
Drive customer culture across the department as the customer champion improving revenue growth, driving retention, and growing long-term partnerships
Reduce customer churn
Coach the team to drive value-driven and strategic conversations with customers
Provide an escalation route
Ensure solutions and products proposed to customers are fit for purpose

What we offer

25 days’ holiday
Buy up to 5 more days holiday
Birthday off
Extra celebration day
5 days’ additional holiday in the year you get married
5 volunteer days
Private health insurance
Pension contribution match
4 x life assurance
Flexible working

Fulltime

Senior Manager Customer Success

We are looking for a highly motivated and entrepreneurial Senior Manager, Custom...

Location

United States

Salary:

120000.00 - 150000.00 USD / Year

EarnIn

Expiration Date

Until further notice

Requirements

5+ years of strong customer success or partner management experience, preferably in fintech, HR tech, or SaaS environments
Demonstrated success managing enterprise or mid-market relationships that drive measurable adoption and business outcomes
Excellent communication, relationship-building, and storytelling skills
Comfort with ambiguity and a bias toward action—someone who can build and execute with limited resourcing or defined processes
Strong analytical and problem-solving skills, with the ability to interpret data and translate insights into clear recommendations
Experience wearing multiple hats, including success, light marketing, and growth enablement
Proven ability to work cross-functionally and influence outcomes across product, marketing, and operations
Strong organizational and prioritization skills
Bachelor’s degree required
MBA or advanced degree a plus

Job Responsibility

Manage and Grow Partner Relationships: Own and manage EarnIn’s B2B portfolio of existing Employer partners, ensuring high levels of satisfaction, adoption, and measurable partner value
Identify opportunities to expand EarnIn usage within existing partners through new product adoption, engagement campaigns, and cross-functional collaboration
Act as a trusted advisor to HR, Benefits, and Payroll leaders, helping them improve employee financial wellness through EarnIn
Drive Growth and Adoption: Act as the voice of the partner, gathering insights and advocating for their needs with Product, Operations, and Marketing teams
Drive marketing initiatives within existing portfolio companies to boost EarnIn awareness and usage
Support monthly and quarterly business reviews with partners and develop success stories that highlight EarnIn’s value
Drive the growth of the business by engaging with prospective partners
Build for Scale: Contribute to the evolution of our customer success playbooks, tools, and metrics to create scalable, repeatable engagement models
Collaborate with Finance, Product, and Data teams to track partner performance, forecast adoption trends, and identify opportunities for improvement
Operate with a hands-on, experimental mindset, testing new strategies to drive usage and retention, then standardizing what works into replicable processes

What we offer

equity
benefits

Fulltime

Success Manager

Designing and then coding said design is a time consuming and painstaking proces...

Location

Italy , Milan

Salary:

Not provided

Live Story

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Experience Management or (2)+ years of equivalent work experience
Learn quickly and exhibit tech savviness
Relationship management, turnover prevention skills, and the drive to engage clients on new products and features
A proactive, independent, organized, and goal-oriented attitude that will prove crucial in work with a fully remote, global team
Strong English presentation, verbal communication, and written communications skills
Ability to interact with key personnel in assigned partner accounts at various levels of technical and non-technical depth
Ability to think strategically and execute methodically
Please be advised that the working hours for this role is based on the Pacific time zone

Job Responsibility

Driving success of our customers, including their onboarding experience, feature adoption, and renewal
Ensuring that customers derive maximum value from their investment in Live Story and optimally use their subscriptions and services
Providing recommendations based on customer’s infrastructure and use cases
Process feature requests with a positive can-do attitude
Engage customers in product betas and case studies
Develop and foster a trusted relationship to establish and maintain credibility
Contribute to user documentation to ensure the delivery of successful solutions to client problems and present opportunities

Fulltime

Partner Manager

As a (Senior) Partner Manager within the Partnerships team, you are responsible ...

Location

Germany , Berlin

Salary:

Not provided

Solarisbank

Expiration Date

Until further notice

Requirements

3 - 5 years of experience in account management, partner management, or commercial experience in financial services, banking, fintech, or embedded finance
Strong understanding of regulated banking products and processes (e.g. cards, accounts, KYC/AML, payments)
Demonstrated ability to lead complex commercial relationships, including contractual negotiations and regulatory oversight
Proficient in KPI tracking, reporting, and data analysis for commercial performance and partner management
Experienced in account planning, solution-based selling, and joint business planning
Confident working with cross-functional stakeholders (Legal, Product, Compliance, Operations, etc.)
Fluent in German and English (verbal and written)
Strong commercial and strategic thinking
capable of engaging with senior stakeholders
Structured, analytical, and detail-oriented

Job Responsibility

Revenue Ownership & Growth Delivery: Take full commercial ownership of a defined portfolio of strategic partners, accountable for revenue growth, product adoption, and long-term account development
Banking and Regulatory Literacy: Act as a trusted advisor to your partners on Solaris's regulated product offerings (e.g. IBANs, cards, lending, KYC, compliance)
Strategic & Solution Selling: Identify and develop upsell and expansion opportunities within your partner base
Account Planning & Development: Lead structured account planning cycles
KPI Definition & Performance Tracking: Define success metrics at both partner and internal level
Data-Driven Management: Use data insights to steer partner health, commercial decisions, and early risk detection
Partner Satisfaction & Retention: Be the voice of the partner internally
Compliance & Outsourcing Management: Ensure your partners stay compliant with Solaris’ outsourcing, regulatory and contractual requirements
Internal Coordination & Escalation: Lead the internal orchestration of all commercial, legal, product, and operational discussions concerning your accounts

What we offer

Competitive salary and a variable remuneration program
Home office budget
Learning & development budget of €1000 per year and a transparent growth framework to support your career goals
Monthly meal allowance
Deutschland ticket subsidy
28 vacation days, increasing by 2 days after 2 years and 3 days after 3 years with Solaris
Opportunity to work abroad for up to 12 weeks per year

Fulltime

Senior Customer Success Manager

Are you an experienced Customer Success professional ready to lead, inspire, and...

Location

United Kingdom , London

Salary:

Not provided

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

Proven experience in Customer Success, Account Management, or Client Services, ideally within an MSP, IT services, or cloud environment
Strong commercial acumen, with a track record in renewals, upselling, and cross-selling
Excellent communication, relationship-building, and stakeholder management skills
Ability to manage multiple accounts and priorities in a fast-paced environment
Experience mentoring or coaching customer success professionals, especially across remote or international teams
Familiarity with CRM or PSA platforms (e.g. HubSpot, Halo)
Knowledge of cybersecurity, managed services, cloud technologies, and ITIL best practices

Job Responsibility

Take ownership of a portfolio of strategic UK-based managed service clients, driving satisfaction, retention, and growth
Serve as a trusted advisor, aligning services to client business goals and identifying opportunities for innovation
Provide leadership and commercial guidance to a team of Customer Success Managers based overseas
Drive renewals, upsells, and cross-sells, particularly across managed security and cloud services
Lead client engagement through proactive check-ins, strategic reviews, and relationship development
Partner with internal technical, new business, and operations teams to ensure seamless delivery
Monitor account health and client feedback to identify risks and opportunities for expansion
Support the onboarding of new clients to ensure smooth adoption and integration of services
Act as an escalation point for client concerns, providing clear communication and swift resolution

What we offer

up to £15,000 performance-based bonus

Fulltime

Partner Success Manager

AvePoint

Location:
Australia , Melbourne

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 04, 2026

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