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Partner Success Manager Representative

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Arrive

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Location:
Norway , Oslo

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Category:
Customer Service

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Contract Type:
Contract work

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Salary:

Not provided
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Job Description:

As Arrive, we guide customers and communities towards brighter futures and more livable cities. As a global team, we are transforming urban mobility. This role is a contract for a maternity leave replacement.

Job Responsibility:

  • Secure a seamless implementation of the Company solutions by configuring, maintaining and supporting our products and services for our partners
  • Building trust and solid relationships by supporting our Operators on their daily business
  • Connecting with our Partners, identifying their needs and driving improvement initiatives
  • Providing excellent operational support to new and existing partners
  • Configuration, release and maintenance of our solutions and products
  • Implementation of the Company standard services according to client specifications
  • Archiving and version management of software configurations
  • Quality assurance, testing our products and services, while striving for continuous improvement
  • Order, review and roll-out of signage
  • Collaboration across Teams and Business Units e.g. Account Managers, Operations, and R&D/Product
  • Training and supporting Operations on the Company services
  • Working actively within the CRM system to manage requests/incidents and ensuring data quality

Requirements:

  • Excellent customer relationship management skills and strong interest in helping customers
  • Good planning and self-management skills
  • High level of technical understanding of system integrations
  • Good analytical skills to interpret data and identify patterns
  • Change management, resilience and positive attitude towards change
  • Previous experience working with Customer Success or Technical Support for Corporate Customers
  • Excellent verbal and written communication skills in the local language and proficient in English
  • Previous experience in collaborating across departments

Nice to have:

  • Proven involvement in project management is appreciated
  • XML or JSon knowledge is desirable
  • Basic knowledge of Adobe Illustrator is advantageous
  • Mastery of other European languages is advantageous

Additional Information:

Job Posted:
January 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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